Technical Support Executive (QHSE)

Note

QHSE - Quality Health Safety Environment

Job Responsibilities

• Assist JiBes Support Team to provide support to vessels / remote offices related to QHSE modules for office/vessel users.
• Ability to understand the clients business requirements.
• Translation of business complexities or issues received to internal functional subgroups and vice versa.
• Troubleshooting and diagnosing of non-identified and underlying root cause of the issues.
• Ensure complete compliance of ticketing tools and report metrics daily.
• Manage user administration for JiBe Internal access rights along with On-boarding of new client's user base.
• Assist in Data building activities as and when required.
• Testing of system application as and when required.
• Ability to understand the clients business requirements.
• Follow-ups within and inter departmental for internal and external issues.
• Manage, Create and train internal & external employees on various mechanisms of self-help contents.
• Report compilation and forwarding to management.
• Knowledge in Ship Networks and Windows Administration is required in order to help solve on-board issues remotely.
• Day to day follow-ups with the vessel and office on IT hardware and software issues.
• Ability to plan, prioritize tasks and manage all open issues and tasks.

Qualifications and Skills

• Any Graduate with minimum 3+ years of relevant experience.
• Excellent English Writing skills with grip on nonverbal (mail) communication
• Problem solving skills; Ability to prioritize tasks
• Self-motivated, independent and meticulous with an eye for details.
• Sailing Experience / Shipping Knowledge is preferred.
• Team player with good interpersonal and communication skills.
• Basic knowledge of cloud services.
• Good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• Ability to work well as a team player with a strong customer focus.