Automation Application Support

Brennan It

3 - 7 years

6 - 10 Lacs

mumbai

Posted:-1 days ago| Platform:

Apply

Skills Required

training application support automation powershell time management analytical focus service desk microsoft system administrator

Work Mode

Work from Office

Job Type

Full Time

Job Description

In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities.
An environment that embraces learning and development

The Role

The Automation Application Support role is not like a traditional Service Desk; instead, it provides specialist second-line support for incidents, requests, and small changes across ServiceNow and its related integrations (PowerShell modules, Microsoft 365/Azure automations, and custom connectors).

Role Responsibilities

Providing courteous, timely support for internal teams, with a strong focus on ServiceNow and its integrations (automation scripts, Microsoft 365/Azure components).
Triaging, investigating, and resolving incidents and requests; take end-to-end ownership of tickets and keep stakeholders informed.
Analysing problems methodically, documenting findings and contributing to runbooks and knowledge articles.
Working with developers and architects to share knowledge, prevent repeat issues, and recommend improvements.
Managing workload and priorities without close supervision, maintaining quality and accuracy in a busy but sustainable environment.
Taking charge of personal development, using ServiceNow University (self-paced) and other partner training to stay current.
Complete the ServiceNow Certified System Administrator (CSA) self-paced course and exam within the first three months of employment

Key Competencies and Qualifications required

Strong customer focus and clear, empathetic communication across email, chat, or quick calls.
Analytical mindset and structured problem-solving for complex technical issues.
Reliability and accountabilityfollowing through on commitments and keeping others updated.
Collaborative approach, building positive relationships across teams and disciplines.
Effective time management and the ability to stay composed when demands compete.
Self-directed learning and adaptability to new tools and processes.

Brennan

is an equal opportunity employer.

More Jobs at Brennan It

Technical Support Engineer 1

Navi Mumbai

1.0 - 6.0 yrs

INR 3 - 6 Lacs

Software Developer(Dot Net +Azure)

Navi Mumbai

5.0 - 10.0 yrs

INR 15 - 20 Lacs

Cloud Engineer(Hyper V Hybrid Cloud)

Navi Mumbai

4.0 - 9.0 yrs

INR 8 - 12 Lacs

Security Specialist

Navi Mumbai

5.0 - 10.0 yrs

INR 10 - 20 Lacs

Cloud Consultant(Azure Infra Support)

Navi Mumbai

4.0 - 9.0 yrs

INR 10 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.