Automation Application Support

Brennan. Where true performance thrives.

True Performance System

Why join Brennan

True rewards

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities.
• An environment that embraces learning and development
  

The Role

Role Responsibilities

• Providing courteous, timely support for internal teams, with a strong focus on ServiceNow and its integrations (automation scripts, Microsoft 365/Azure components).
• Triaging, investigating, and resolving incidents and requests; take end-to-end ownership of tickets and keep stakeholders informed.
• Analysing problems methodically, documenting findings and contributing to runbooks and knowledge articles.
• Working with developers and architects to share knowledge, prevent repeat issues, and recommend improvements.
• Managing workload and priorities without close supervision, maintaining quality and accuracy in a busy but sustainable environment.
• Taking charge of personal development, using ServiceNow University (self-paced) and other partner training to stay current.
• Complete the ServiceNow Certified System Administrator (CSA) self-paced course and exam within the first three months of employment
  

Key Competencies and Qualifications required

• Strong customer focus and clear, empathetic communication across email, chat, or quick calls.
• Analytical mindset and structured problem-solving for complex technical issues.
• Reliability and accountability—following through on commitments and keeping others updated.
• Collaborative approach, building positive relationships across teams and disciplines.
• Effective time management and the ability to stay composed when demands compete.
• Self-directed learning and adaptability to new tools and processes.
  

Brennan