Technical Support Executive

Role Overview: You will be joining SIPO as a Tech Support Executive, where your primary responsibility will be to provide remote technical assistance to restaurant and hospitality clients. This role requires excellent communication skills, technical expertise, and a customer-first approach. Key Responsibilities: - Guide clients through remote installation and setup of various SIPO modules such as POS, KDS, Online Ordering, Admin Panel, and Self-Service Kiosks - Provide remote technical support via phone, AnyDesk, email, and chat - Troubleshoot and resolve technical issues related to SIPO applications and integrations - Assist clients with system configuration, settings adjustments, and customization - Help in configuring network settings, remote access, and cloud connectivity for SIPO systems - Conduct training sessions for end-users on system operation, features, and best practices - Debug software issues and collaborate with the development team when necessary - Document support tickets, resolutions, and maintain knowledge base articles - Assist with database queries, report generation, and data management tasks - Handle client escalations professionally and ensure timely resolution - Stay updated with SIPO platform updates and new features Qualifications Required: - Minimum 1-2 years of proven experience in technical support or helpdesk roles - Strong understanding of POS systems, restaurant operations, or hospitality software - Proficiency with remote support tools like AnyDesk, TeamViewer, etc. - Basic knowledge of databases, specifically MySQL/SQL queries - Understanding of networking fundamentals including local networks, port forwarding, and IP configuration - Familiarity with Windows and Android operating systems - Excellent troubleshooting and problem-solving abilities - Strong verbal and written communication skills in English - Patient and customer-oriented approach - Ability to work independently and handle multiple support tickets simultaneously - Willingness to work in shifts to provide extended support hours - Basic understanding of server environments and cloud platforms Additional Company Details: You will be based in Trivandrum and have the option to work from the office or choose hybrid work arrangements. The job offers competitive salary packages, comprehensive training on the SIPO platform, and various opportunities for career growth within a dynamic tech company. You will also benefit from a supportive team environment, professional development initiatives, and performance-based incentives.,