CCTV Technician cum Support Executive

Job Description:

We are seeking a skilled and dedicated CCTV Technician cum Support Executive to join our growing team in New Zealand. This is an exciting opportunity for a technical professional who is passionate about security systems and delivering exceptional customer service.

About the Role: As a CCTV Technician and Support Executive, you will be responsible for the installation, maintenance, and troubleshooting of CCTV surveillance systems while providing ongoing technical support to our valued clients. This onsite role requires a hands-on approach and excellent problem-solving abilities.

Key Responsibilities:

• Install, configure, and commission CCTV systems including IP cameras, analog cameras, DVRs, NVRs, and video management software
• Conduct site surveys and assess security requirements for new installations
• Perform routine maintenance, diagnostics, and system health checks
• Troubleshoot and resolve technical issues with surveillance equipment and network connectivity
• Configure network settings, port forwarding, and remote access for CCTV systems
• Provide technical support to clients via phone, email, and onsite visits
• Train end-users on system operation and basic troubleshooting procedures
• Maintain accurate records of installations, service calls, and maintenance activities
• Collaborate with the technical team to ensure timely project completion
• Stay updated with the latest security technology and industry best practices
• Respond to emergency service calls and provide after-hours support when required

Required Skills & Qualifications:

• Proven experience in CCTV installation and maintenance (minimum 2-3 years preferred)
• Strong knowledge of IP and analog camera systems, NVRs, DVRs, and VMS platforms
• Understanding of networking fundamentals (TCP/IP, subnetting, VLANs, switches, routers)
• Proficiency in cable installation, crimping, and structured cabling
• Excellent troubleshooting and diagnostic skills
• Strong customer service orientation with professional communication skills
• Ability to work independently and manage multiple tasks efficiently
• Valid New Zealand driver's license
• Physical fitness to lift equipment, work at heights, and work in various weather conditions
• Eligibility to work in New Zealand

Desirable Qualifications:

• Relevant technical certifications in security systems or IT networking
• Experience with access control systems, alarm systems, or intercom systems
• Knowledge of Hikvision, Dahua, Axis, or other major CCTV brands
• Understanding of cybersecurity principles for surveillance systems
• Experience with PoE (Power over Ethernet) systems

What We Offer:

• Competitive salary package commensurate with experience
• Company vehicle or vehicle allowance
• Tools and equipment provided
• Ongoing training and professional development opportunities
• Supportive and collaborative work environment
• Career advancement opportunities
• Work-life balance with structured schedules

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person