Technical Support Executive

Job Description – Technical Support Executive

Job Location :- Preferably Gurgaon - Haryana

Company

Its registered office and headquarters in Gurugram – Haryana.

It has a SaaS platform for the doctors that provides ease of use software to perform their daily activities of patient consultations.

The platform has various functional components that provides for efficiency in the day to day operations of the doctors and their clinic staff.

User community is primarily the doctors and their staff.

Role & Position Open

Company is looking for Support Executive who can provide functional support to the user community in the usage of the platform.

The roles will include

• Hand holding of the users while operating the software platform.
• Addressing their queries on the functional aspects of platform
• Provide answers to user queries on the usage of the platform
• Collect feedback from the users and communicate the same to the development team.
• Visit the various users on a rotational basis and understand the areas of concern / difficulties faced in the operation of the software platform

Profile of the staff.

• College graduate in any discipline – preferably science
• Good analytical skills
• Good communication skills – English and Gujarati / Hindi
• Ability to understand and capture user concerns

Experience:

Freshers with good communication skills and knowledge of operating applications

Comfortable with Android and / or iOS applications

Regards

Kunjan Shah

9825955554

Job Type: Full-time

Pay: ₹20,000.00 - ₹45,000.00 per month

Work Location: In person