Technical Support Executive

Comapany Description

KiarX is a revolutionary mining management platform that integrates all mining business components into a single app and website. The platform provides real-time production status, trip report analysis, driver performance monitoring, machinery maintenance tracking, diesel reports, and other essential features.

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Role Description

The IT Support Assistant will be responsible for ensuring the smooth functioning of KiarX’s IT infrastructure. This includes providing day-to-day technical support, troubleshooting issues, handling printer and system maintenance, and assisting team members with IT-related queries. The role requires strong problem-solving skills, proactive monitoring, and effective communication to support seamless business operations.

Key Responsibilities

• Provide technical support to employees as well as other team members for hardware, software, and networking or internal issues.
• Troubleshoot and resolve IT-related problems, including system crashes, network issues, and application errors.
• Handle printer setup, maintenance, and troubleshooting.
• Perform routine computer maintenance, updates, and security checks.
• Assist in managing company databases (basic SQL queries and updates).
• Maintain documentation of IT support processes and issue resolution.
• Train and support employees through video sessions and one-on-one guidance.
• Collaborate with cross-functional teams to ensure smooth IT operations.
• Monitor system performance and proactively identify potential issues.

Qualifications

• Strong Customer Support and Customer Service skills.
• Proficient in Technical Support and Troubleshooting.
• Excellent Analytical Skills.
• Effective communication and problem-solving abilities.
• Ability to work independently and handle multiple tasks.
• Bachelor's degree in a related field or relevant experience.
• Freshers can also apply.
• Fluency in English.

How to Apply

@hr@kiarx.com