Technical Support Executive

What this job involves:

This position requires onsite work.

First things first, your chief concern is to ensure a proper data entry in assigned tools, demonstrates proficient ability to prioritize, adapt, plan, schedule, implement, communicate, and support individuals and groups to enable others to improve performance effectively and efficiently. Facility management software FMRE / CMMS (computerized maintenance management systems)

Some of key requirement for support on Data Management and reporting in various Application modules and support activities as listed below:

• Uploading of Operational Log (Energy , Water, UPS , PAC and other equipment )
• Asset Management module
• Maintenance Management Module
• Operation Management Module
• Material Management Module
• Project Management Module
• Sourcing and Invoicing Module
• Facility Management Module
• Work closely with FMRE Users (I&L team) on their day-to-day FMRE related operational tasks
• Analyse common data setup issues and take steps to reduce or eliminate them
• Collaborate with FMRE & IT personnel for application related issue
• Collaborate with cross functions team to update the FMRE related task & Issues
• Export the data from FMRE and prepare the reports for further analytics purpose
• Prepare the simple user defined reports in FMRE
• Prepare the Standard Operating Procedures (SOP) for FMRE related activities
• Provide FMRE end-user related training to the new FMRE users

Being dedicated to great results

You should be mobile and capable of working anywhere because you will perform daily check-ins around the facility to ensure high standards. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best.

A typical day for you also involves contact with internal stakeholdersensuring proper data entry, records management in facility management software, reviewing the records, data entry of the techno-commercial BOQ and coordinating with FM team members for the resolution of any issues or concerns while performing task.

Sound like you To apply you need to have:

Core Data entry, MIS preparation, documentation of facilities management services.

If youre a Graduate in Science or Engineering / Diploma in Engineering, you will most likely to qualify for this role. You should also have facilities experience 2-3 years if graduate else 3-4 years post diploma. You must have in depth working knowledge on any platform of Facility management software. It would be great if you have tertiary qualifications in facilities management, building management and/or business.

Required Skill Sets

• Should have good Data processing skills
• Ensure on time and accurate Documentation and MIS Reporting
• Ensure Confidentiality in all works performed
• Should be a team player and have Problem solving skills.
• Excellent written and verbal communication ability
• Capability to work well in high-pressure situations
• Must have hands on experience in MS office, advance excel, word, presentation.

Additional Preferred Skills

• Good domain knowledge of Facility and Building Management.
• Prior knowledge of Asset Management life cycle
• Prior knowledge of Project Management life cycle
• Willingness to learn the technical skills needed