Technical Support Executive - API and Product

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About TechRyde:

TechRyde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.

Job Summary:

We are seeking a technically adept and customer-focused API & Product Support Executive to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.

Key Responsibilities:

• Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities.

• Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms.

• Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA).

• Assist customers in understanding and implementing APIs, offering clear guidance and best practices.

• Maintain a deep understanding of the product and its ecosystem to deliver fast and effective support.

• Document common issues, solutions, and create support documentation and knowledge base articles.

• Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.

• Ensure timely resolution of issues with strong focus on customer satisfaction and communication.

Required Skills and Qualifications:

• 1–3 years (or more) of experience in technical support, API support, or product support roles.

• Strong knowledge of RESTful APIs, API documentation, and integration practices.

• Hands-on experience with Postman, Swagger, or other API testing tools.

• Understanding of software development lifecycle and debugging techniques.

• Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.

• Strong problem-solving skills and a proactive approach to resolving technical issues.

• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience with API authentication methods (OAuth, API keys, etc.).

• Familiarity with log analysis and debugging tools. • Prior experience working with SaaS or cloud-based products.

Why Join TechRyde?

• Work on cutting-edge solutions shaping the future of hospitality and retail.

• A collaborative work environment with global clients and diverse projects.

• Growth opportunities and ongoing learning & development support.

• Flexible work culture and a supportive team.

How to Apply:

Industry

• Hospitality

Employment Type

• Full-time