With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Qualifications
Qualifications Required
Experience
- 5+ years of technical support, technical consulting, or information technology experience OR
- Bachelor's Degree in Computer Science, Information Technology (IT), or a related field AND 3+ years of technical support, technical consulting, or information technology experience.
Technical Skills
- NodeJS Development and Troubleshooting: Extensive experience with NodeJS, including both front-end and back-end frameworks like ReactJS.
- Build Tools and Package Management: Expertise in using Node's build tools, package management, and deployment in cloud/on-prem environments.
- Single Page Application Frameworks: Strong knowledge in developing and troubleshooting Single Page Application frameworks such as ReactJS and Angular, as well as backend frameworks like ExpressJS.
- Linux Operating System: Proficiency in Linux OS, with the ability to troubleshoot system performance issues using built-in tools.
- Azure Cloud: Strong understanding of Azure Cloud concepts.
- Networking: Basic understanding of Cloud and On-prem Network concepts.
- Web and Application Servers: Experience with at least one Open Source Web server and application server, with strong skills in tuning them as per application needs.
- Docker: Basic understanding of Docker, including the ability to create images, run containers, and troubleshoot container application issues.
- Monitoring Tools: Basic knowledge of monitoring tools like App Insights, Azure Monitor, etc. (good to have).
- Az900 and Az204 is a must have
Additional Skills
- Open Source Contributions: Contributions to the open source community are a plus.
- Certification: AI 900 certification is a good to have.
- Communication: Excellent communication skills.
- Teamwork: Strong team player with the ability to collaborate effectively with others.
Language Qualification
English Language: fluent in reading, writing and speaking.Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
