Technical Support Engineering

• Your day begins by reviewing and addressing complex Level 2 technical support cases advanced by the Operational Service Desk (OSD), ensuring efficient resolutions that meet Siemens Energy s safety, compliance, and quality standards.
  
• You collaborate closely with Subject Matter Experts (SMEs) and the Remote Diagnostics team to analyze equipment data and tackle technical issues.
  Tapping into your expertise in rotating equipment, you participate in Failure Modes and Effects Analysis (FMEA) and Root Cause Analysis (RCA) with multi-functional teams to improve processes and product design.
• Throughout the day, you analyze ticket trends to identify recurring issues and propose product enhancements.
  You also mentor team members, engage in continuous improvement initiatives, and ensure timely reporting of performance metrics. Whether collaborating with collaborators or addressing customer inquiries, your work drives technical excellence and customer satisfaction in a fast-paced, dynamic environment.

• Customer Technical Support team provides detailed technical responses to internal and external customer enquiries related to SE Compressor products
• Manage Level 2 requests where Operational Service Desk (OSD) needs additional support in resolving the case
• Review any previous investigation conducted by OSD and identify additional steps required to provide an efficient resolution
• Coordinate internally with domain experts (SMEs) to ensure all responses provided meet Siemens Energy standards of safety, compliance, and quality.
  
• Participate in and/or conduct process and design FMEA and RCA or equivalent experience as a part of multi-functional team, as the need arises
• Support reporting and monitoring of performance metrics by ensuring high responsiveness.
  
• Analyze ticket data to identify patterns of most requested area of support by topic, fleet, customer, etc.
  Use this data to suggest design changes for product improvement to engineering

What you Bring

• Bachelor s degree in mechanical or electrical engineering with 12 to 15 years of relevant experience in rotating equipment used in the industrial and oil and gas industry - steam turbine, gas turbine, turbo compressors, reciprocating compressors, etc.
  
• Strong understanding of engineering fundamentals and working knowledge of industry standards (e.
  g., API, ASME, ISO, DIN).
• Familiarity with case management systems (e.
  g., Salesforce) and document management systems (e.g., Globus, Teamcenter).
• Advanced data analytical skills and the ability to perform detailed engineering calculations.
  
• Sensitivity to factors that may have safety, commercial, and/or manufacturing consequences.
  Ability to assess technical risk using data and/or calculation results.
• Experience in engineering, manufacturing, site installation, field service, technical solving, overhaul, and commissioning are highly beneficial.
  
• Willingness to work in all 3 shifts including weekends and to support field investigation, site visits as demanded by business