Technical Support Engineer

Total CollectR Virtual Collector & Debt Negotiator

4 years

0 Lacs

india

Posted:13 hours ago| Platform:

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Skills Required

support ai technology saas software data onboarding engineering resolve troubleshooting design communication

Work Mode

Remote

Job Type

Full Time

Job Description

Total CollectR

Technical Support & Sales Engineer

Location:

Shift:

Key Responsibilities:

Join sales demos with Account Executives to answer customer technical questions.
Act as a technical guide, helping customers understand “how” they can achieve their goals, not just “what” the software does.
Support sales by designing creative solutions, e.g., blending channels like SMS, email and IVR when data is incomplete.
Assist with customer support
by addressing technical product queries and guiding users through solutions.
Explain product features, integrations and workflows in clear, simple language.
Assist with new customer onboarding and technical setup.
Handle customer support tickets, troubleshoot issues and provide solutions.
Collaborate with Product and Engineering teams to resolve technical queries.
Document FAQs, troubleshooting steps and simple technical guides.

What We’re Looking For:

1–4 years of experience in
technical support, implementation, pre sales or software support
(SaaS/IT/software background preferred).
Problem-solving mindset with the ability to design creative workarounds and practical solutions.
Curious and proactive, with the ability to listen well, ask strong questions and anticipate customer concerns.
Comfortable speaking with customers and explaining technical concepts in simple terms.
Good communication skills in English (written and spoken).
Ability to learn new software quickly.
Good to have expereince with APIs, CRMs, or integrations.
Willingness to work in the
US Shift (6:30 PM IST start time).

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