A Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxds products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate, communicate with, and escalate to other internal teams within Unbxd to deliver resolution for the customers. The role requires the candidates to deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer and also contribute to the internal knowledge base. The role demands continuous learning across Unbxd technology stack & strong customer focus to drive faster resolution & customer satisfaction. A Technical Support Engineer at Unbxd works mostly with but not limited to the software developers and other technical members from the customer side. If so, this is an opportunity for you to join a high-functioning team and make your mark on our organization! The impact you will create on the Job: Interacting with customers using the telephone, email, and chat services to resolve support incidents Contact and resolve customer issues within the target service level agreements Scope and document customer incidents with troubleshooting, root cause, and resolution information Follow the internal processes, policies, and guidelines on collaboration, escalation & communication Contribute to the internal and external knowledge base for faster resolution of incidents What do we look for? Must have minimum experience of 1-3 years in a product support business interacting with English-speaking customers over calls, emails, and chat preferably US-based Must have good verbal and written communication skills in the English language. Problem-solving skills and good troubleshooting acumen Passion for technology and aptitude to ramp up on technical and business concepts. Be able to work in high visibility, high-pressured scenarios Willing to work in rotational 24/7 support shift model, On-call rotation, and work off hours as required Good level of familiarity with using ticketing and tech support platforms such as Zendesk, Freshdesk, and Salesforce Collaborate across teams to identify root cause for technical issues Collaborate and work closely with core engineering teams daily Own and drive technical issues through to resolution Proficient with technical problem-solving methodologies Ability to effectively communicate technical details to all audiences Excellent communication and interpersonal skills Strong organizational and time management skills Technology Stack Frontend: Must have Javascript, HTML5, CSS3, JQuery, Good to have LESS Twitter Bootstrap, Typescript, SASS, Angular JS/ React Backend: Must have Anyone or more of the following programming languages Node.js/ Python/ PHP/ JAVA* Anyone or more of the following framework Laravel, Django, Zend, Spring, Hibernate Database: Must have Working knowledge of SQL queries Anyone or more of the following databases Mongo, Postgresql or any other NoSQL DB knowledge Not mandatory but good to have: Experience using Grunt, Bower, and Git. Must have: Basic networking concepts. Basic Linux terminal commands Knowledge of various HTTP headers, cookies, web APIs, web servers, SSL Knowledge of troubleshooting tools such as curl, postman, fiddler, chrome debugger etc. Whats in it for you? Immense growth, and continuous learning. Work with some of the most innovative brains. Opportunity to explore your entrepreneurial mindset. An open culture where your creative bug gets activated. Multiple products to build the relationship.
Who We Are At Unbxd, we're building the world's largest search intelligence products, empowering leading e-commerce businesses globally. We are a close-knit, highly driven, and skilled team of engineers and support professionals who think big and execute beyond expectations. The challenges we tackle span algorithmic problem-solving, systems engineering, machine learning, and infrastructure at a massive scale. Learn more about us here: Netcore Unbxd! Working With Us This is a pivotal opportunity for visionary leaders, strategic problem-solvers, and those committed to continuous learning and team empowerment. Working at Unbxd is innovative, empowering, rewarding, and fun. We offer an amazing office environment, competitive pay, and an excellent benefits package. What You'll Contribute As the Head of Implementation, you will lead and empower a high-performing team of technical program managers/implementation specialists responsible for the successful implementation of Unbxd products for our diverse, global e-commerce clients. You'll set the strategic direction for project execution, ensuring operational excellence across the entire project lifecycle—from setup and testing to launch and post-launch activities. This includes establishing best practices for managing complex project schedules, proactively identifying and mitigating risks at a portfolio level, and ensuring seamless communication with all stakeholders, both internal and external. A key aspect of this role is fostering deep, strategic relationships with Unbxd's key clients, driving their success and expanding our partnerships. Responsibilities Provide strategic leadership and mentorship to a team of strong-performing Technical Program Managers, fostering their growth and ensuring their success. Oversee the entire portfolio of client implementations, ensuring consistent, high-quality, and on-time delivery of Unbxd solutions across all projects. Define and optimize the project management lifecycle and processes for large-scale SaaS implementations, driving efficiency and scalability. Be the executive point of contact for key client relationships, understanding their strategic objectives and aligning Unbxd solutions to meet their business goals. Establish and monitor key performance indicators (KPIs) for project delivery, customer satisfaction, and team performance, implementing improvements as needed. Proactively identify and manage program-level risks, developing mitigation strategies and communicating effectively with senior leadership and stakeholders. Champion continuous improvement initiatives, leveraging client feedback and internal insights to enhance our product offerings and implementation methodologies. Drive cross-functional collaboration with Product Management, Engineering, Sales, and Customer Success to ensure seamless execution and client satisfaction. Stay abreast of industry trends, competitor activities, and emerging technologies to inform strategic decisions and maintain Unbxd's competitive edge. Experience BE/BTech degree in software engineering or a related field. 8+ years of progressive experience in technical program or project management within a SaaS company, with at least 4+ years in a leadership role managing high-performing teams of technical program managers overseeing international customers (US, Europe, etc.). A deep understanding of the project management lifecycle within a SaaS context, with extensive hands-on experience and strategic oversight of APIs and SDKs. Proven ability to build, mentor, and scale high-performing technical program management teams. Demonstrated passion for customer success and building enduring client relationships, especially within the SaaS product space. Exceptional strategic thinking, problem-solving, and decision-making skills with a track record of driving significant business impact. Superior written and verbal communication, negotiation, and presentation skills, capable of influencing at all levels, both internally and with executive-level clients. Ability to thrive in a fast-paced, multi-tasking environment, effectively prioritizing and managing complex initiatives across a portfolio of projects. Strong technical acumen and familiarity with various technologies, capable of understanding complex technical discussions and guiding solutions.
Who We Are At Unbxd, we're building the world's largest search intelligence products, empowering leading e-commerce businesses globally. We are a close-knit, highly driven, and skilled team of engineers and support professionals who think big and execute beyond expectations. The challenges we tackle span algorithmic problem-solving, systems engineering, machine learning, and infrastructure at a massive scale. Learn more about us here: Netcore Unbxd! Working With Us This is a pivotal opportunity for visionary leaders, strategic problem-solvers, and those committed to continuous learning and team empowerment. Working at Unbxd is innovative, empowering, rewarding, and fun. We offer an amazing office environment, competitive pay, and an excellent benefits package. What You'll Contribute As the Head of Implementation, you will lead and empower a high-performing team of technical program managers/implementation specialists responsible for the successful implementation of Unbxd products for our diverse, global e-commerce clients. You'll set the strategic direction for project execution, ensuring operational excellence across the entire project lifecycle—from setup and testing to launch and post-launch activities. This includes establishing best practices for managing complex project schedules, proactively identifying and mitigating risks at a portfolio level, and ensuring seamless communication with all stakeholders, both internal and external. A key aspect of this role is fostering deep, strategic relationships with Unbxd's key clients, driving their success and expanding our partnerships. Responsibilities Provide strategic leadership and mentorship to a team of strong-performing Technical Program Managers, fostering their growth and ensuring their success. Oversee the entire portfolio of client implementations, ensuring consistent, high-quality, and on-time delivery of Unbxd solutions across all projects. Define and optimize the project management lifecycle and processes for large-scale SaaS implementations, driving efficiency and scalability. Be the executive point of contact for key client relationships, understanding their strategic objectives and aligning Unbxd solutions to meet their business goals. Establish and monitor key performance indicators (KPIs) for project delivery, customer satisfaction, and team performance, implementing improvements as needed. Proactively identify and manage program-level risks, developing mitigation strategies and communicating effectively with senior leadership and stakeholders. Champion continuous improvement initiatives, leveraging client feedback and internal insights to enhance our product offerings and implementation methodologies. Drive cross-functional collaboration with Product Management, Engineering, Sales, and Customer Success to ensure seamless execution and client satisfaction. Stay abreast of industry trends, competitor activities, and emerging technologies to inform strategic decisions and maintain Unbxd's competitive edge. Experience BE/BTech degree in software engineering or a related field. 8+ years of progressive experience in technical program or project management within a SaaS company, with at least 4+ years in a leadership role managing high-performing teams of technical program managers overseeing international customers (US, Europe, etc.). A deep understanding of the project management lifecycle within a SaaS context, with extensive hands-on experience and strategic oversight of APIs and SDKs. Proven ability to build, mentor, and scale high-performing technical program management teams. Demonstrated passion for customer success and building enduring client relationships, especially within the SaaS product space. Exceptional strategic thinking, problem-solving, and decision-making skills with a track record of driving significant business impact. Superior written and verbal communication, negotiation, and presentation skills, capable of influencing at all levels, both internally and with executive-level clients. Ability to thrive in a fast-paced, multi-tasking environment, effectively prioritizing and managing complex initiatives across a portfolio of projects. Strong technical acumen and familiarity with various technologies, capable of understanding complex technical discussions and guiding solutions.
Who We Are At Unbxd, we're building the world's largest search intelligence products, empowering leading e-commerce businesses globally. We are a close-knit, highly driven, and skilled team of engineers and support professionals who think big and execute beyond expectations. The challenges we tackle span algorithmic problem-solving, systems engineering, machine learning, and infrastructure at a massive scale. Learn more about us here: Netcore Unbxd! Working With Us This is a pivotal opportunity for visionary leaders, strategic problem-solvers, and those committed to continuous learning and team empowerment. Working at Unbxd is innovative, empowering, rewarding, and fun. We offer an amazing office environment, competitive pay, and an excellent benefits package. What You'll Contribute As the Head of Implementation, you will lead and empower a high-performing team of technical program managers/implementation specialists responsible for the successful implementation of Unbxd products for our diverse, global e-commerce clients. You'll set the strategic direction for project execution, ensuring operational excellence across the entire project lifecycle—from setup and testing to launch and post-launch activities. This includes establishing best practices for managing complex project schedules, proactively identifying and mitigating risks at a portfolio level, and ensuring seamless communication with all stakeholders, both internal and external. A key aspect of this role is fostering deep, strategic relationships with Unbxd's key clients, driving their success and expanding our partnerships. Responsibilities Provide strategic leadership and mentorship to a team of strong-performing Technical Program Managers, fostering their growth and ensuring their success. Oversee the entire portfolio of client implementations, ensuring consistent, high-quality, and on-time delivery of Unbxd solutions across all projects. Define and optimize the project management lifecycle and processes for large-scale SaaS implementations, driving efficiency and scalability. Be the executive point of contact for key client relationships, understanding their strategic objectives and aligning Unbxd solutions to meet their business goals. Establish and monitor key performance indicators (KPIs) for project delivery, customer satisfaction, and team performance, implementing improvements as needed. Proactively identify and manage program-level risks, developing mitigation strategies and communicating effectively with senior leadership and stakeholders. Champion continuous improvement initiatives, leveraging client feedback and internal insights to enhance our product offerings and implementation methodologies. Drive cross-functional collaboration with Product Management, Engineering, Sales, and Customer Success to ensure seamless execution and client satisfaction. Stay abreast of industry trends, competitor activities, and emerging technologies to inform strategic decisions and maintain Unbxd's competitive edge. Experience BE/BTech degree in software engineering or a related field. 8+ years of progressive experience in technical program or project management within a SaaS company, with at least 4+ years in a leadership role managing high-performing teams of technical program managers overseeing international customers (US, Europe, etc.). A deep understanding of the project management lifecycle within a SaaS context, with extensive hands-on experience and strategic oversight of APIs and SDKs. Proven ability to build, mentor, and scale high-performing technical program management teams. Demonstrated passion for customer success and building enduring client relationships, especially within the SaaS product space. Exceptional strategic thinking, problem-solving, and decision-making skills with a track record of driving significant business impact. Superior written and verbal communication, negotiation, and presentation skills, capable of influencing at all levels, both internally and with executive-level clients. Ability to thrive in a fast-paced, multi-tasking environment, effectively prioritizing and managing complex initiatives across a portfolio of projects. Strong technical acumen and familiarity with various technologies, capable of understanding complex technical discussions and guiding solutions.
A Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxd’s products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate, communicate with, and escalate to other internal teams within Unbxd to deliver resolution for the customers. The role requires the candidates to deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer and also contribute to the internal knowledge base. The role demands continuous learning across Unbxd technology stack & strong customer focus to drive faster resolution & customer satisfaction. A Technical Support Engineer at Unbxd works mostly with but not limited to the software developers and other technical members from the customer side. If so, this is an opportunity for you to join a high-functioning team and make your mark on our organization! The impact you will create on the Job: Interacting with customers using the telephone, email, and chat services to resolve support incidents Contact and resolve customer issues within the target service level agreements Scope and document customer incidents with troubleshooting, root cause, and resolution information Follow the internal processes, policies, and guidelines on collaboration, escalation & communication Contribute to the internal and external knowledge base for faster resolution of incidents What do we look for? Must have minimum experience of 1-3 years in a product support business interacting with English-speaking customers over calls, emails, and chat preferably US-based Must have good verbal and written communication skills in the English language. Problem-solving skills and good troubleshooting acumen Passion for technology and aptitude to ramp up on technical and business concepts. Be able to work in high visibility, high-pressured scenarios Willing to work in rotational 24/7 support shift model, On-call rotation, and work off hours as required Good level of familiarity with using ticketing and tech support platforms such as Zendesk, Freshdesk, and Salesforce Collaborate across teams to identify root cause for technical issues Collaborate and work closely with core engineering teams daily Own and drive technical issues through to resolution Proficient with technical problem-solving methodologies Ability to effectively communicate technical details to all audiences Excellent communication and interpersonal skills Strong organizational and time management skills Technology Stack Frontend: Must have Javascript, HTML5, CSS3, JQuery, Good to have LESS Twitter Bootstrap, Typescript, SASS, AngularJS/ React Backend: Must have Any one or more of the following programming languages Node.js/ Python/ PHP/ JAVA* Database: Must have Working knowledge of SQL queries With knowledge of one or more of the following databases: Mongo, Postgresql, or any other NoSQL DB knowledge Experience using Grunt, Bower, and Git. Must have: Basic networking concepts. Basic Linux terminal commands Knowledge of various HTTP headers, cookies, web APIs, web servers, and SSL Knowledge of troubleshooting tools such as cURL, Postman, Fiddler, and Chrome Debugger etc. Why Netcore Unbxd? At Netcore Unbxd, we build the world's largest search intelligence products. We are a bunch of close-knit, highly driven, and highly skilled engineers & Support Function teams who think big and execute beyond what is expected. The challenges cut across algorithmic problem-solving, systems engineering, machine learning, and infrastructure at a massive scale. What’s in it for you? Immense growth, and continuous learning. Work with some of the most innovative brains. Opportunity to explore your entrepreneurial mindset. An open culture where your creative bug gets activated. Multiple products to build the relationship.
Who We Are At Unbxd, we're building the world's largest search intelligence products, empowering leading e-commerce businesses globally. We are a close-knit, highly driven, and skilled team of engineers and support professionals who think big and execute beyond expectations. The challenges we tackle span algorithmic problem-solving, systems engineering, machine learning, and infrastructure at a massive scale. Learn more about us here: Netcore Unbxd! Working With Us This is a pivotal opportunity for visionary leaders, strategic problem-solvers, and those committed to continuous learning and team empowerment. Working at Unbxd is innovative, empowering, rewarding, and fun. We offer an amazing office environment, competitive pay, and an excellent benefits package. What You'll Contribute As the Head of Implementation, you will lead and empower a high-performing team of technical program managers/implementation specialists responsible for the successful implementation of Unbxd products for our diverse, global e-commerce clients. You'll set the strategic direction for project execution, ensuring operational excellence across the entire project lifecycle—from setup and testing to launch and post-launch activities. This includes establishing best practices for managing complex project schedules, proactively identifying and mitigating risks at a portfolio level, and ensuring seamless communication with all stakeholders, both internal and external. A key aspect of this role is fostering deep, strategic relationships with Unbxd's key clients, driving their success and expanding our partnerships. Responsibilities Provide strategic leadership and mentorship to a team of strong-performing Technical Program Managers, fostering their growth and ensuring their success. Oversee the entire portfolio of client implementations, ensuring consistent, high-quality, and on-time delivery of Unbxd solutions across all projects. Define and optimize the project management lifecycle and processes for large-scale SaaS implementations, driving efficiency and scalability. Be the executive point of contact for key client relationships, understanding their strategic objectives and aligning Unbxd solutions to meet their business goals. Establish and monitor key performance indicators (KPIs) for project delivery, customer satisfaction, and team performance, implementing improvements as needed. Proactively identify and manage program-level risks, developing mitigation strategies and communicating effectively with senior leadership and stakeholders. Champion continuous improvement initiatives, leveraging client feedback and internal insights to enhance our product offerings and implementation methodologies. Drive cross-functional collaboration with Product Management, Engineering, Sales, and Customer Success to ensure seamless execution and client satisfaction. Stay abreast of industry trends, competitor activities, and emerging technologies to inform strategic decisions and maintain Unbxd's competitive edge. Experience BE/BTech degree in software engineering or a related field. 8+ years of progressive experience in technical program or project management within a SaaS company, with at least 4+ years in a leadership role managing high-performing teams of technical program managers overseeing international customers (US, Europe, etc.). A deep understanding of the project management lifecycle within a SaaS context, with extensive hands-on experience and strategic oversight of APIs and SDKs. Proven ability to build, mentor, and scale high-performing technical program management teams. Demonstrated passion for customer success and building enduring client relationships, especially within the SaaS product space. Exceptional strategic thinking, problem-solving, and decision-making skills with a track record of driving significant business impact. Superior written and verbal communication, negotiation, and presentation skills, capable of influencing at all levels, both internally and with executive-level clients. Ability to thrive in a fast-paced, multi-tasking environment, effectively prioritizing and managing complex initiatives across a portfolio of projects. Strong technical acumen and familiarity with various technologies, capable of understanding complex technical discussions and guiding solutions.
Role Overview: At Unbxd, we are looking for a Head of Implementation to lead a team of technical program managers/implementation specialists in successfully implementing Unbxd products for our global e-commerce clients. You will play a key role in setting strategic directions, ensuring operational excellence throughout the project lifecycle, and fostering strong relationships with key clients. Key Responsibilities: - Provide strategic leadership and mentorship to a team of Technical Program Managers, supporting their growth and success. - Oversee the entire portfolio of client implementations to ensure high-quality and on-time delivery of Unbxd solutions. - Define and optimize project management processes for large-scale SaaS implementations, focusing on efficiency and scalability. - Act as the executive point of contact for key client relationships, aligning Unbxd solutions with their business goals. - Establish and monitor key performance indicators (KPIs) for project delivery, customer satisfaction, and team performance. - Proactively identify and manage program-level risks, developing mitigation strategies and communicating effectively with stakeholders. - Drive continuous improvement initiatives based on client feedback and internal insights to enhance product offerings and implementation methodologies. - Foster cross-functional collaboration with Product Management, Engineering, Sales, and Customer Success to ensure seamless execution and client satisfaction. - Stay updated on industry trends, competitor activities, and emerging technologies to inform strategic decisions and maintain Unbxd's competitive edge. Qualification Required: - BE/BTech degree in software engineering or a related field. - 8+ years of experience in technical program/project management within a SaaS company, with at least 4+ years in a leadership role managing international customers. - Deep understanding of project management lifecycle in a SaaS context, with hands-on experience in APIs and SDKs. - Proven ability to build, mentor, and scale high-performing technical program management teams. - Passion for customer success and building enduring client relationships in the SaaS product space. - Strong strategic thinking, problem-solving, and decision-making skills with a focus on driving business impact. - Excellent written and verbal communication, negotiation, and presentation skills to influence at all levels. - Ability to thrive in a fast-paced environment, manage complex initiatives, and prioritize effectively. - Strong technical acumen and familiarity with various technologies to understand complex technical discussions and guide solutions.,
Netcore Unbxd is on a mission to build the world's largest and smartest search intelligence product. We are an organization comprised of highly driven team members and skilled engineers who want to transform the challenges faced across search engines with algorithmic problem solving, machine learning and infrastructure engineering. We are looking for candidates that share our passion and who are ready to tackle complex projects. As a Customer Success Manager, you will play a key role within our organization, building relationships with our merchants and supporting both their objectives and growth with Netcore Unbxd’s product offerings. You will serve as the primary point of contact and ensure strategic initiatives are in place with clients that grow revenue, adoption, and user engagement. If you love challenges and can browse ambiguity, we seek someone like you. What you’ll do: Manage key accounts to develop long-term business relationships and drive UNBXD revenue growth. Achieve customer satisfaction and Implement a client management strategy to encourage retention and growth with our merchant partners. Identify opportunities for upselling and cross-selling by recommending programs to drive revenue growth and deliver a measurable return on investment. Conduct customer training, and promote best practices and optimization strategies with our merchant partners. Implement monthly and quarterly business reviews with internal and external clients to build industry expertise and drive innovative strategies. Collaborate cross-functionally with our technical support, professional services, and sales teams to improve UNBXD offerings for our merchants. What you’ll bring: Bachelor's Degree or related discipline, or equivalent experience. 5-7 years of Client Relationship Management experience. Proven experience working in a customer-focused role such as Customer Support, Customer Success, or Technical Account Management. Excellent client management skills with the ability to manage enterprise-level B2B accounts. Expertise in cross-functional projects with high attention to detail. Strong knowledge in e-commerce, B2B marketing, and SaaS. Bonus Points : Enterprise Software Customer Success Experience eCommerce Conversion Optimization Expertise in search relevancy and merchandising Google Analytics Experience with Renewals and Churn Management We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law or company policy.