Customer Success Manager

Netcore Unbxd

Customer Success Manager,

What you’ll do:

• Manage key accounts to develop long-term business relationships and drive UNBXD revenue growth.
• Achieve customer satisfaction and Implement a client management strategy to encourage retention and growth with our merchant partners.
• Identify opportunities for upselling and cross-selling by recommending programs to drive revenue growth and deliver a measurable return on investment.
• Conduct customer training, and promote best practices and optimization strategies with our merchant partners.
• Implement monthly and quarterly business reviews with internal and external clients to build industry expertise and drive innovative strategies.
• Collaborate cross-functionally with our technical support, professional services, and sales teams to improve UNBXD offerings for our merchants.

What you’ll bring:

• Bachelor's Degree or related discipline, or equivalent experience.
• 5-7 years of Client Relationship Management experience.
• Proven experience working in a customer-focused role such as Customer Support, Customer Success, or Technical Account Management.
• Excellent client management skills with the ability to manage enterprise-level B2B accounts.
• Expertise in cross-functional projects with high attention to detail.
• Strong knowledge in e-commerce, B2B marketing, and SaaS.

Bonus Points :

• Enterprise Software Customer Success Experience
• eCommerce Conversion Optimization
• Expertise in search relevancy and merchandising
• Google Analytics
• Experience with Renewals and Churn Management

We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law or company policy.