Posted:20 hours ago|
Platform:
Work from Office
Full Time
Noida , 1 + Yr exp, Networking, troubleshooting, sql. , 1 year project, Rotational shift. Good communication
Experience/Qualifications Required
• Must be a Graduate , Technical degree preferred • 1-3 years of experience with International Technical Support Center, Enterprise Support is preferred • Experience in troubleshooting software on Windows and /or Mac operating systems. • Technical Support or implementation experience, supporting enterprise software solutions. • Experience working in a team environment, managing a diverse workload • Outstanding written & verbal communication skills in English with a neutral accent • Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS) • Ability to multi-task and perform effectively under pressure • Excellent analytical skills and ability to navigate challenging situations in a professional manner. • General cultural awareness, particularly for agents who are supporting customers in a region other than the one theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
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