Technical Support Engineer

Job Description

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES): Responsible for the administration, support and maintenance of Vmware VDI Infrastructure. This is a hands-on role where significant participation Supporting day-day operations of VMware / VDI environment, Which includes proactive monitoring and management of the systems and utilize available monitoring tools. Maintain and support production environments consisting of VMWare VDI environment. Administration, Management and troubleshooting of VMware Horizon View, Managing of both backend servers and VDI template creations, profile management, etc. Regular administrative activities like virtual desktop setup, VDI access requests, access issues, application deployment, patching activities etc. Proactively identify and perform hardware and software upgrades Provide local and remote diagnostics and technical issue resolution Take ownership of incidents and identify problem trends to improve the overall dependability of the environment and meet appropriate SLA Monitor relevant systems for availability and performance and respond to alerts to meet business objectives and service levels Install and configure View Connection Server and virtual desktops Configure and manage VMware Horizon Configure and manage pools of physical and virtual machines and pools of linked-clone desktops Configure and manage automated pools of full virtual machines Experience with installation, configuration, troubleshooting, and maintenance of ESXI servers and related software. General understanding and hands-on experience of other VMware technologies such as vSAN, NSX, vRA / vRO, and vROPS. Experience with enterprise-class server hardware including HP, Dell, and Cisco UCS Knowledgeable with network troubleshooting , networking services, protocols technologies (DNS,, DHCP, Network routing, etc.) Respond to server alerts and system outages, Review vendor knowledge base articles. Develop and maintain standard operating procedures and documentation adhering to industry best practices. Review periodic reports of server health, resource usage and overall environment performance MANDATORY Minimum 4 - 6 years of experience , hands-on experience on VMware Horizon View . Install and configure View Connection Server and virtual desktops Configure and manage VMware Horizon Configure and manage pools of physical and virtual machines and pools of linked-clone desktops Configure and manage automated pools of full virtual machines Experience with installation, configuration, troubleshooting and maintenance of ESXI servers and related software. General understanding and hands-on experience of other VMware technologies such as vSAN, NSX, vRA / vRO, and vROPS. Knowledgeable with network troubleshooting , networking services, protocols technologies (DNS,, DHCP, Network routing, etc.) Show more Show less