Technical Support Engineer

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support. The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous. Your primary responsibilities include:

  Direct Problem-Solving Experience:   Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.

  Strong Communication
Skills:

   Ability to communicate clearly with both internal and external clients through spoken and written channels.

  Business Networking Experience:   In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.

  Excellent Coordination, Leadership & Organizational
Skills:

   Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.

  Excellence in Client Service & Client Satisfaction:   Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.

  Language
Skills:

   Proficiency in English is required, with fluency in multiple languages considered advantageous.
Required education Bachelor's Degree Required technical and professional expertise

Hands-on Object-oriented programming (especially Java, but C++, C# experience also beneficial)

Technical knowledge of UNIX/Linux and Windows preferred

webMethods product knowledge a plus!

Analytical thinking and problem-solving skills

Excellent attitude contributing to the overall high morale of the team

Excellent interpersonal and written communications skills

Preferred technical and professional experience

Bachelor’s degree, or foreign equivalent, in Computer Science, Computer/Electronics Engineering, Telecommunications, or a relevant technology-centered field

At least 3 years of experience reflecting demonstrable ability in the skill set described above

Experience in a customer service or support role preferred

Highly Desirable

Knowledge of some of the following technologiesElasticSearch, Oracle and SQL Server

Knowledge of Cloud technologies, Containerization, Kubernetes

Experience with utilities like packet sniffers, analyzing, stack traces and core dumps, IDEs