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Technical Support Engineer

Technical Support Engineer

Hireized

5 years

0 Lacs

new delhi delhi india

Posted:13 hours ago| Platform:

Apply

Skills Required

support technology saas compliance communication xml json api testing freshdesk jira kibana sql monitoring troubleshooting cutting collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

Technical Support Engineer

Location: Connaught Place, Delhi

Type: Full-Time

About the Role

Technical Support Engineer

Key Skills & Responsibilities

Strong technical understanding of SaaS, APIs, and travel systems (GDS, NDC, LCC, hotel extranets, payment gateways).
Ability to independently handle day-to-day queries and manage critical escalations.
Skilled at managing critical issues under pressure, ensuring strict SLA compliance without exceptions.
Excellent communication skills to coordinate with multiple internal and external stakeholders.
Advanced problem-solving and analytical thinking in real-time scenarios.
Proficiency in XML and JSON (hands-on expertise required).
Mandatory experience in API testing with Postman.
Practical exposure to ticketing tools (e.g., Freshdesk, Jira, Trello).
Proven hands-on experience with Kibana and SQL for monitoring, troubleshooting, and reporting.

Qualifications & Experience

Bachelor’s degree
in Computer Science, IT, or a related field.
2–5 years of proven experience
in technical support .
Prior experience in
Travel Tech, OTA, or SaaS
is highly preferred.

Why Join Us?

Be part of a
fast-growing Travel Tech company
transforming the B2B travel ecosystem.
Opportunity to work on
cutting-edge platforms
impacting thousands of agents and partners.
Collaborative, growth-oriented, and innovative work environment.

** Please note the role is only for B. Tech qualified candidates.

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