On-site
Full Time
● Achieve >95% SLA compliance for ticket response and resolution
● Maintain a CSAT score of 85%+ across all resolved support interactions.
● Implement feedback loops from customer surveys to refine support practices quarterly.
● Maintain an internal knowledge base with thorough root-cause analysis for recurring issues.
● Actively participate in sprint reviews or postmortems to provide customer-impact context.
● Propose and implement at least one new support automation or workflow improvement per quarter (e.g., auto-triaging, status bots, or self-service content). Measure improvement through reduced ticket volume or decreased TTR.
● Maintain proficiency through contributions (PRs or documentation) to internal tooling or Backstage OSS at least once per quarter. (20% time)
● React, TypeScript, GraphQL, and Node experience
● Understanding of how developers work and collaborate within an enterprise environment as well as extensive experience with modern web development and infrastructure
● Demonstrated capabilities to identify process & team improvements
● Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively
Flexiple
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
bengaluru
4.0 - 8.0 Lacs P.A.
Experience: Not specified
1.8 - 3.0 Lacs P.A.
Experience: Not specified
1.2 - 2.4 Lacs P.A.
Experience: Not specified
Salary: Not disclosed
noida, uttar pradesh, india
Salary: Not disclosed
2.5 - 5.5 Lacs P.A.
2.5 - 5.5 Lacs P.A.
bengaluru, karnataka, india
Salary: Not disclosed
1.0 - 5.0 Lacs P.A.
gurugram, haryana, india
Salary: Not disclosed
