Technical Support Engineer

Sapphire Software Solutions is urgently hiring for Technical Support Engineer!!

Experience: Freshers

Location: Ahmedabad

Primary Job Functions:

1. Provide technical support (remote & onsite) of the products used by clients

2. This will involve installation, training, Service, configuration, first line application support, investigating customer escalations and troubleshooting of Software

3. Develop and apply testing processes for new and existing products to meet client needs.

4. Liaise with internal teams (e.g. developers and product managers) to identify system

requirements.

5. Test current products and identify deficiencies.

6. Identify quality assurance process bottlenecks and suggest actions for improvement.

7. Has to provide guidance to clients on function, usage, and operation of products.

8. Track quality assurance metrics, like defect densities and open defect counts.

9. Convey customer feedback to development staff.

10. Perform pre-sales technical support duties & assist the sales team with the preparation of proposals and customer demos

11. Provide timely reports back to Project Management regarding progress on specific

assignments.

Required Skills:

1. Should have good computer basic and MS Office knowledge.

2. Excellent communication skills

3. Strong problem-solving skills, the ability to replicate, diagnose and resolve problems.

Interested candidates can apply now to schedule an interview!!!

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance

Work Location: In person