Technical Support Engineer

Job Description

Job Description We are hiring a Help Desk Associate IWMS Implementation to join our dynamic workplace technology team. You’ll be part of a growing team delivering Integrated Workplace Management System (IWMS) solutions to enterprise clients across geographies. Key Responsibilities Provide L1 support for IWMS users across channels (calls, emails, ticketing tools). Troubleshoot basic system issues and escalate unresolved problems. Support onboarding/offboarding tasks, system configuration, and data updates. Track, manage, and report user issues with accurate documentation. Work closely with implementation and product teams to assist during go-lives. Monitor system tasks and generate basic reports as needed. Preferred Skills (Good to Have) Excellent communication and interpersonal skills. Good documentation and time management skills. Ability to work in night and rotational shifts (mandatory). Prior exposure to IWMS platforms such as Archibus, Planon, or TRIRIGA. Familiarity with tools like Jira, Zendesk, ServiceNow, etc. Understanding of ITIL practices and service desk workflows.