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Jobs in Gurugram
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Ecifm Solutions
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Technical Support Engineer

Technical Support Engineer

Ecifm Solutions

1 - 2 years

|

3 - 5 Lacs

Posted:1 month ago| Platform:

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Skills Required

IWMS USERS L1 Support Helpdesk technical support engineer Jira Service Desk Zendesk ITIL IT Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring a Help Desk Associate IWMS Implementation to join our dynamic workplace technology team. You’ll be part of a growing team delivering Integrated Workplace Management System (IWMS) solutions to enterprise clients across geographies.

Key Responsibilities

Provide L1 support for IWMS users across channels (calls, emails, ticketing tools).
Troubleshoot basic system issues and escalate unresolved problems.
Support onboarding/offboarding tasks, system configuration, and data updates.
Track, manage, and report user issues with accurate documentation.
Work closely with implementation and product teams to assist during go-lives.
Monitor system tasks and generate basic reports as needed.

Preferred Skills

Excellent communication and interpersonal skills.
Good documentation and time management skills.
Ability to work in night and rotational shifts (mandatory).
Prior exposure to IWMS platforms such as Archibus, Planon, or TRIRIGA.
Familiarity with tools like Jira, Zendesk, ServiceNow, etc.
Understanding of ITIL practices and service desk workflows.

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Ecifm Solutions

IT Services and IT Consulting

San Ramon California

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