Technical Support Engineer

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. 

Responsibilities

Network Management:

Monitoring and maintaining the ISP's network infrastructure, including hardware (routers, switches, etc.) and software. 

Troubleshooting:

Diagnosing and resolving technical issues related to internet connectivity, hardware, and software, both for internal systems and customer-facing services. 

Customer Support:

Providing technical support to customers, either directly or through a team, to resolve their internet-related problems and ensure a positive user experience. 

Installation and Configuration:

Overseeing the installation and configuration of network equipment and customer premises equipment (CPE). 

System Administration:

Managing servers, databases, and other systems that support the ISP's operations. 

Security:

Ensuring the security of the network and customer data, including implementing security measures and responding to security incidents. 

Documentation:

• Maintaining accurate records of network configurations, troubleshooting steps, and customer interactions

Qualifications

• 2+ years' of technical support experience in ISP enviournment.
• Customer service oriented
• Strong written and verbal and troubleshooting skills.

Skills Required

Technical Skills:

Strong knowledge of networking concepts (LAN, WAN, TCP/IP), hardware, software, and common internet technologies (routers, modems, etc.). 

Problem-Solving Skills:

Ability to analyse technical problems, identify root causes, and implement effective solutions. 

Communication Skills:

Excellent verbal and written communication skills to interact with customers, team members, and management. 

Customer Service Skills:

• A customer-focused approach to ensure customer satisfaction

Salary Between : 1.8 LPA to 3 LPA

Note: Working experience with ISP (Internet Service Provider) is mandatory.

If interested then send your CV at mail - hr@digiwaynet.com