Technical Support Associate

Job Title: Technical Support Associate
Location: Bangalore
Experience: Freshers
CTC: 2.5 - 3 LPA

About Paywize:

Paywize is a leading fintech company dedicated to providing seamless payment solutions. Our mission is to enhance digital transactions through innovative technology, ensuring secure and efficient financial operations. As we continue to grow, we are seeking a Technical Support Specialist to join our team and provide top-notch support to our clients and internal teams.

Job Summary:

The Technical Support Specialist will be responsible for troubleshooting technical issues, assisting customers with product-related inquiries, and ensuring the smooth operation of Paywize’s payment systems. This role requires strong problem-solving skills, customer service expertise, and a solid understanding of fintech or payment gateway technologies.

Key Responsibilities:

• Provide technical support to customers via phone, email, and live chat.
• Diagnose, troubleshoot, and resolve software, integration, and connectivity issues.
• Assist clients with onboarding, configuration, and usage of Paywize’s payment solutions.
• Escalate complex issues to relevant internal teams and ensure timely resolution.
• Maintain accurate records of customer interactions and resolutions in the ticketing system.
• Collaborate with the development and product teams to improve system performance and user experience.
• Conduct testing and validation for new software updates and features.
• Provide training and documentation for clients and internal stakeholders.
• Monitor system performance, identify potential risks, and suggest improvements.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, IT, Engineering, or a related field (preferred).
• 1-3 years of experience in a technical support role, preferably in fintech or payment gateways.
• Strong knowledge of API integrations, SQL databases, networking, and troubleshooting tools.
• Familiarity with payment processing systems, POS devices, and transaction security protocols.
• Experience with ticketing systems such as Zendesk, Jira, or Freshdesk.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, customer-focused environment.
• Strong analytical skills and attention to detail.

Preferred Qualifications:

• Experience in fintech, banking, or e-commerce payment systems.
• Knowledge of RESTful APIs, scripting languages (Python, Bash), or cloud technologies.
• IT certifications such as CompTIA A+, ITIL, or relevant technical certifications.

Why Join Paywize?

• Competitive salary and benefits package.
• Opportunities for career growth in a fast-growing fintech company.
• Work with cutting-edge payment technologies.
• Collaborative and innovative work environment.
• Training and professional development opportunities.

How to Apply ?

Fill in the form below or you can directly walk-in to our office in Bangalore

Location: Paywize Technologies Pvt. Ltd.

M.R Complex, 7th Cross, 6th Main Rd, BTM 2nd Stage, Bengaluru, Karnataka 560076

Timing: 10 Am onwards

For any queries contact us at

Lakshitha - 9902877291
Bhargav - 9071007776

Join us and be part of the fintech revolution!

Job Type: Full-time

Pay: ₹250,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person