Technical Support Associate

1 - 3 years

3 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

ZSIT S

TECHNICAL SUPPORT ASSOCIATE

T echnical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications.

WhatYoullDo

  • Provide first-level troubleshooting support for software, hardware, and network-related issues.
  • Respond to and resolve user queries via call, email, and ticketing systems.
  • Install, configure, and update computer systems, applications, and peripheral devices.
  • Assist in diagnosing and resolving network connectivity problems.
  • Document and track support requests, ensuring timely follow-up and resolution.
  • Escalate complex technical issues to higher-level support teams when necessary.
  • Provide guidance and training to users on software applications and best practices.
  • Maintain and update IT support documentation, including FAQs and troubleshooting guides.
  • Ensure compliance with IT security policies and procedures.
  • Understanding of iOS and Knox android devices.
  • Collaborate with the IT team to improve system performance and user experience.

WhatYoullBring

  • Bachelors degree in computer science, Information Technology, or a related field (preferred).
  • Strong knowledge of Windows, macOS operating systems.
  • Familiarity with networking, Active Directory and SCCM concepts (TCP/IP, DNS, DHCP, VPN, etc.).
  • Experience with troubleshooting hardware components such as desktops, laptops, mobile devices and printers.
  • Basic understanding of IT security tools
  • Excellent problem-solving and analytical skills.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and in a team-oriented environment.
  • Willingness to work in a rotating shift schedule, including weekends if required.

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Consulting and Technology

Roseville

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