Job
Description
PMO Associate at ZS ZS is a professional services firm that collaborates with companies to develop and deliver products that enhance customer value and drive business results. Leveraging deep industry expertise and cutting-edge analytics, we support organizations across R&D, portfolio strategy, customer insights, marketing and sales strategy, operations, and technology, creating solutions that work in the real world. Our greatest asset is our people, reflected in our values-driven organization where new perspectives are integral and fresh ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences to high-tech, financial services, travel, transportation, and beyond. The ZS India Capability & Expertise Center (CEC) houses over 60% of ZS professionals across three offices in New Delhi, Pune, and Bengaluru, working with colleagues across North America, Europe, and East Asia to develop and deliver impactful solutions for our clients. The CEC maintains high standards of analytical, operational, and technological excellence across all capability groups, enabling teams to consistently drive superior results. Our Business Operations group focuses on running, improving, and transforming the full spectrum of clients business processes, operationalizing analytics, and implementing advanced automation technologies. Supporting both project-based and outsourcing solutions, we go beyond streamlining operations and reducing costs to provide domain-focused insights, practical innovations, and an enhanced customer experience. PMO Associate - Roles & Responsibilities The PMO Associate will be a member of the PMO Shared Services group and support various project teams. They will be responsible for coordinating with account teams, managing the PMO function for programs, and supporting administrative and process-related needs under the direction of the Program Manager . Responsibilities PMO Management: Update project performance summaries (e.g., financials, utilization, SLA metrics) regularly. Prepare and maintain weekly ad hoc tracking reports . Facilitate continuous improvements by leveraging internal assets in collaboration with key stakeholders. Maintain a project document repository with timely updates and version control. Manage PMO processes and tools (e.g., project charter, ticket management system, issue management, communication, reporting, and knowledge management). Track status records, follow-ups, and reports for tickets/requests/risks. Oversee onboarding/offboarding, training, team compliance, and maintain the team roster, including leave/vacation tracking. Track and manage assets (e.g., client laptops/phones). Serve as the single point of contact for the team on PMO-related queries. Ensure adherence to project processes (e.g., ticket management system updates). Coordinate with stakeholders to renew legal documents and flag upcoming billing milestones, communicating with the Program Manager proactively. Team Coordination: Organize monthly offshore team meetings and video conferences between offshore and onshore teams. Manage project administration tasks such as organizing team events, birthday celebrations, and tracking ME time. Facilitate the induction of new team members by coordinating kickoff meetings and ensuring system access. Support Learning & Development (L&ED) through training plans and tracking EVOLVE discussions. Coordinate knowledge-sharing sessions within the team. Client Coordination: Collaborate with the client's admin/support teams to set up meetings and seminars. Follow up on PMO tool/process issues that are shared between ZS and the client (e.g., ticket management system). Work directly with the clients PMO team to update and share performance summaries (financials, utilization, SLA metrics) with key stakeholders. Qualifications: Graduate with 2+ years of experience in Project Management . Organized and self-motivated professional. Strong knowledge of Project Management processes and tools . Proficient in MS Excel , with working knowledge of PowerPoint and Word . Excellent verbal and written communication skills with a professional demeanor . Customer-focused with strong interpersonal skills. Proactive with a high level of initiative. Prior experience in running PMO for teams of 20+ people (preferred). Effective communication skills to resolve concerns and explain processes clearly. Project Management Certifications like CAPM/PMP/Prince2 (preferred but not mandatory). English fluency is required; additional fluency in a European or Asian language is highly desired. Candidates must possess work authorization for their intended country of employment. Online applications must include a cover letter expressing interest and a full set of transcripts (official or unofficial). ZS offers a competitive compensation package with salary and bonus incentives.
