Technical Support Associate

About Company:

We are one of the largest Services providers serving in India, majorly in Kerala and Middle East. Signing up our first client in the year 2004, with 20 years of hands-on experience in Hotel Management Solutions. We have built a strong platform for delivery of diverse digital management solution related services and established a reputation for high service standards enabled by the quality of our software, our approach to after sales service and support, and several other innovations and continuous improvement initiatives. With a client base of over 600+ hotels across Kerala, Rest of India and Middle East, we have the ability to offer our latest technological services across the world.

Job Overview:

We are seeking a Technical Support Associate to join our dynamic team. The ideal candidate will be responsible for addressing queries and technical issues faced by our clients. This role requires strong problem-solving abilities, excellent communication skills, and a deep understanding of technical concepts. The Technical Support Engineer will play a crucial role in ensuring customer satisfaction through effective resolution of technical challenges.

Responsibilities:

· Respond promptly and professionally to client inquiries related to technical issues related to Ortez PMS software and provide effective solutions.

· Diagnose and find PMS related client issue through appropriate steps for issue resolution.

· Offer technical guidance and support to clients, both remotely and on-site .

· Collaborate with the development team to escalate and resolve complex technical issues.

· Provide training and guidance to clients on using software.

Qualifications:

· Diploma in CS, Hardware and networking, Electronics

· Strong analytical and problem-solving skills.

· Ability to work independently and collaboratively in a team environment.

Interested candidates are invited to submit their resume , Please email your application to hr@ortezinfotech.in with the subject line "Technical Support Engineer Application.Call to 9207767433

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid time off
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person