Technical Support Associate

ID Tech Solutions Pvt. Ltd.

2 years

0 Lacs

gurugram haryana india

Posted:16 hours ago| Platform:

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Skills Required

support rfid software network resolve maintenance training engineering development technology networking sql troubleshooting communication service certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Job description:
We are seeking a highly skilled and experienced Technical Support Executive with a backgroundin the RFID industry. The ideal candidate will provide exceptional technical support,troubleshoot complex issues, and ensure the smooth operation of RFID systems.Key Responsibilities:

Provide expert-level technical support for RFID systems, including hardware, software, and

network components.

Diagnose and resolve technical issues related to RFID systems, ensuring minimal downtime and

disruption.

Perform regular maintenance and updates on RFID systems to ensure optimal performance.
Communicate effectively with clients to understand their technical needs and provide timely

solutions.

Maintain detailed records of support requests, resolutions, and system configurations.
Conduct training sessions for clients and internal teams on the use and maintenance of RFID

systems.

Work closely with the engineering and product development teams to address technical

challenges and improve system functionality.
Qualifications:

Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or a

related field.

Minimum of 2 years of experience in technical support, with at least 1 year in the RFID industry.
Proficiency in RFID technology, including tags, readers, and software. Strong knowledge of

networking, SQL, and system integration.

Excellent troubleshooting and analytical skills.
Strong verbal and written communication skills.
Ability to provide exceptional customer service and manage client relationships effectively.
Relevant certifications in RFID technology or technical support are a plus.

Note:
This position may require occasional travel to client sites.

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