Technical Support Associate

Ghrs Training

1 - 5 years

1 - 5 Lacs

pune maharashtra india

Posted:14 hours ago| Platform: Foundit logo

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Skills Required

service desk communication skills international voice process customer-focused problem-solving skills service desk communication skills international voice process customer-focused problem-solving skills

Work Mode

On-site

Job Type

Full Time

Job Description

Ghrs Training

Key Responsibilities:

Provide first-line technical support to international customers via voice.
Resolve technical issues related to hardware, software, and basic network connectivity.
Utilize
ticketing tools
to accurately document, track, and manage all customer interactions and resolutions.
Escalate complex or unresolved issues to higher-tier support teams when necessary.
Deliver excellent customer service by maintaining a professional demeanor and providing clear, concise solutions.

About You:

You are a
Graduate
from any discipline.
You have a minimum of
1 year of experience in a Service Desk
role.
You are proficient in using
Ticketing Tools
for support management.
You possess
excellent communication skills
in English, suitable for an international voice process.
You are customer-focused, with strong problem-solving abilities and attention to detail

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