Technical Support Associate

As a Technical Support Associate at the company, your role involves handling customer queries and troubleshooting RFID-related issues. Your responsibilities include providing remote support, coordinating with site engineers for on-ground resolutions, logging, tracking, and updating tickets for timely closure, and maintaining professional communication to ensure customer satisfaction. Key Responsibilities: - Handle customer queries and troubleshoot RFID-related issues. - Provide remote support and coordinate with site engineers for on-ground resolutions. - Log, track, and update tickets to ensure timely closure. - Maintain professional communication and customer satisfaction. Qualifications Required: - 1 to 2 years of Technical support / IT support experience. - Good troubleshooting and customer-handling skills. - Ability to coordinate with technical teams. - Basic knowledge of RFID/IT systems is an added advantage. Please note that the company prefers female candidates for this position. The work location is in person at Valasaravakkam, with shift timing from 9.30am to 6.30pm. If you meet the qualifications and are interested in this Full-time, Permanent position, please reach out to Archana JS, the HR Specialist, at +91-9940968202 or hr@2cqr.in. You can also visit www.2cqr.in for more information. Thank you for considering this opportunity.,