Technical Support Associate

Key Responsibilities
1️. Customer Support (Tickets & WhatsApp)

• Respond promptly and professionally to customer tickets and WhatsApp queries.
• Categorize and prioritize support requests based on urgency.
• Escalate complex issues to the technical team when required.
• Follow up with customers to ensure complete satisfaction.

2️. Customer Training

• Conduct virtual training sessions via Zoom or AnyDesk.
• Create and deliver customized training materials.
• Record sessions (with consent) and share training resources.
• Collect feedback and continuously improve training quality.

3️. Bot & Automation Setup

• Understand client needs and design custom WhatsApp bots and automations.
• Test, deploy, and ensure smooth functioning of automation workflows.
• Provide user training and documentation for seamless adoption.

4️. Onboarding & API Integration

• Guide new customers through WhatsApp API setup and migration.
• Explain key product features, test integrations, and resolve onboarding issues.

5️. Instructional Video Creation

• Create short, engaging tutorial videos explaining platform features and updates.
• Ensure videos are clear, high-quality, and user-friendly.

Requirements

• Excellent communication and customer service skills.
• Basic technical understanding (experience with WhatsApp API or automation tools is a plus).
• Proficiency with Zoom, AnyDesk, and ticketing systems.
• Ability to multitask and manage multiple customer requests efficiently.
• Strong problem-solving mindset and eagerness to learn new technologies.

Why Join Us

✅ Work with an official Meta Business Partner.
✅ Get hands-on experience with leading automation and engagement tools.
✅ Be part of a dynamic, growth-oriented team in Surat’s thriving tech ecosystem.
✅ Continuous learning opportunities and career growth.✅ Friendly and supportive work culture.

How to Apply

If you’re ready to take your career to the next level, apply today!
Send your updated resume to +919924258623(WhatsApp).

Join us and be part of Surat’s best startup company.

Job Types: Full-time, Part-time, Permanent, Fresher, Internship

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Paid time off

Education:

• Higher Secondary(12th Pass) (Preferred)

Location:

• Vesu, Surat, Gujarat (Preferred)

Work Location: In person