Technical Specialist

We are seeking a Technical Specialist to join our team. The TS is a hybrid expert in insurance processes and technical solutions, bridging the gap between business needs and technology. In this role, you will ensure that underwriting software, forms, raters, and integrations work seamlessly, providing critical support to clients in the insurtech space.
This position requires strong SQL expertise, data mapping skills, and experience with APIs, JSON, XML, and insurance-specific systems. The ideal candidate has hands-on experience working with underwriting platforms (e.g., ConceptOne) and can configure, optimize, and troubleshoot complex insurance workflows. What You’ll Be Doing Configure and map forms, raters, and system workflows to ensure accurate data and smooth processes Develop and optimize SQL reports, validations, and Quote Covers to support underwriting and compliance needs Set up, troubleshoot, and optimize underwriting platforms (ConceptOne/others) for performance and accuracy Manage integrations with APIs, JSON, and XML to connect external services and streamline data exchange Collaborate with BAs, QAs, and Developers to translate requirements, test outputs, and resolve issues Provide technical support and training to internal teams and clients to ensure effective system usage What We’re Looking For 3+ years of experience in a technical, insurance, or insurtech role Strong proficiency in SQL, data mapping, and reporting Hands-on experience with underwriting systems (ConceptOne or similar) Familiarity with insurance processes (policy issuance, endorsements, raters, claims, reporting) Experience with U.S. P&C insurance (property & casualty) and related workflows Experience with APIs, JSON, XML, and system integrations Problem-solving mindset with ability to troubleshoot and optimize workflows Strong communication skills, capable of bridging technical and business perspectives Ability to work independently and manage multiple priorities in a fast-paced environment