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Natus Medical Incorporated
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Technical Service Specialist

Technical Service Specialist

Natus Medical Incorporated

3 - 8 years

6 - 10 Lacs

Bengaluru

Posted:7 hours ago| Platform:

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Skills Required

Siebel Excel Customer support Customer service Troubleshooting microsoft Oracle CRM Logistics Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

As our

Technical Service Specialist

, you will provide a superior level of technical customer support via the phone is critical to ensure our customers can expertly use our medical devices to assist vulnerable populations who need them. The

Technical Service Specialist

plays a vital role addressing and resolving technical issues related to their assigned medical product lines.

What you can expect:

Change lives! -
Interface directly with parents and family, hospital nursing and technical staff, internal and field technical/logistics/sales personnel, and international distributor and Authorized Service Centers to address and resolve technical issues on life-altering medical products.
Behind the scenes -
you ll be processing all customer and employee orders and returns by phone, fax, mail, or email in Customer Relationship Management (CRM) software.
Training -
you may not know the ins and outs of our products and systems, but we have strong training programs because we value career growth, curiosity and an always-learning mentality.
You are their go-to person! -
after training, you ll be a part of a team that provides 24/7 support for hospitals, helping parents and families care for their children in Neonatal Intensive Care Units.

Minimum Requirements:

Fluent in English reading, writing, and speaking
Remote troubleshooting experience
Experience documenting issues and communication of resolution
3+ years of related experience in Tech support required
Strong customer service experience
Experience working in computer network support environments
Ability to work hours: evenings, weekends, and holidays as per scheduled work rotation.

Preferred Requirements:

Experience with Microsoft Excel, with the ability to create and maintain spreadsheets while multitasking different computer applications, is an asset.
Experience using Microsoft Teams or similar communication platforms, as well as call tracking systems / Customer Relationship Management (CRM) databases such as Salesforce, Oracle, Siebel and EBS is an asset.
Working in medical device field
a plus

We offer

The role is a work-from-home remote position.
Minimal travelling: less than 5%.
Collaborative and international environment with different cultures.
English company language.

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