Technical Service Sales Specialist

Job Description

The role of the Technical Service Sales position is to effectively and efficiently support the sales of our BPS Instrument Service offerings (with heavy focus on Installations, SAT and INSO projects). This individual will work in close partnership with the GS, KAM, Sales Support, Applications, Field Service, and Integrated Solutions teams as well as the Localize Sales process. They will also review Service quotes as needed for accuracy and compliance to service level parameters, submitting offers for legal review as required and supporting the review process. In addition, they act as liaison from service sales to INSO teams and will develop opportunities for INSO sales projects. This role requires excellent organizational and personnel management skills and high customer focus to respond to requests promptly and professionally. The Technical Service Sales Specialist will be responsible for all sales results of mid-size and large accounts in a defined territory and for developing strong customer relations according to the organizational strategy for the assigned customer base. An essential part of this role is the active use of our CRM system (SFDC) to manage sales activities and customer interactions effectively as this tool is the foundation of our sales framework and operational sales steering, and a key enabler for this role to achieve his/her targets as well as Sartorius targets. Main Responsibilities & Tasks Promote the organization's products and services within an assigned geographic area, product range or key account to achieve sales and revenue targets Identify new business opportunities aligned with the organization's overall market and growth strategy Actively use SFDC to manage and document leads and opportunities, all customer interactions and sales activities ensuring that all customer and opportunity information is up-to-date and accurately entered in the CRM system Analyze SFDC data for assigned customers to identify trends, generate customer insights and track sales performance Actively drive newly launched innovative products and services into the marketplace and proactively follow up on the successful implementation of sales activity Assess and analyze customer needs, generate leads, respond to customer inquiries and suggest products and services as appropriate Develop and implement account plans and request and coordinate resources in line with the account plans Work closely with cross functional team to create higher market perception and successful strategies to gain business from an account Coordinate and participate in marketing activities in assigned territory Frequently assess the potential of each customer and plan to realize it into business Manage and build strong customer relationships for long term partnership Qualification & Skills Academic degree in life sciences or engineering (higher level of education would be beneficial) Minimum 3 years field sales experience, with preferable laboratory / process based experience in Life Science Hands-on knowledge and proactive usage of SFDC and other CRM tools Excellent communication and negotiation skills Self-motivated, energetic, results oriented, capacity to work independently with a strong sense of responsibility Good teamwork skills and proven ability to also work with cross-functional teams Willingness and ability to travel frequently Proven software skills, e.g. Microsoft Office About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers Show more Show less