Technical Sales Engineer

Job Title

Sales Engineer

Band/ Grade

Level

Job Family

Division

Location

Mumbai/Sonepat/Ahmedabad

Department

Reporting to

Director/ Sales Manager

Role Summary

The Sales Engineer is responsible for selling into new prospects as well as farming back into existing customer to ensure high renewal & customer satisfaction levels.

Roles & responsibilities

KRA 1

Order Procurement and Client Relationship Management

Responsibilities

* Secures and renews orders and arranges timely delivery to the clients

* Plans and modifies products to meet client needs

* Researches and identifies potential clients for products or services.

* Establishes new, and maintains existing, relationships with clients

* Manages and interprets customer requirements

* Persuades clients about the product that will best satisfy their needs

* Visits prospective buyers at commercial, industrial, or other establishments to show samples or catalogs, and to inform them about product pricing, availability, and advantages.

* Attends to client complaints, if any

KPI

1. Timely delivery of products

2. Accurate documentation of customer requirements

KRA 2

Bill Processing and Payments

Responsibilities

* Ensure that all customer invoices are processed, planned in a timely manner

* Work with the Accounts department to ensure payments come in before the credit period

* Ensure there are no delays in payment in the planned credit limit and credit period

* Tracks list of payments overdue drives its closure

* Follows up on quotations raised

* Ensure C form is duly filled and collected

KPI

* Timely closure of customer invoices and apayments

KRA 3

Partnering with Sales Team

Responsibilities

* Partners with sales executives to plan, prepare and execute on strategic deals in complex sales cycles

* Collaborates with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support. Provides pre-sales technical assistance and product education

* Collects and documents competitive intelligence

* Helps in researching and developing new products

* Handles sales services & complaints, enquiry generation

* Creates and delivers powerful presentations and demos that clearly communicate the uniqueness of the value proposition

KPI

* Rate of new customer additions

Qualification

Mechanical Engineer/Diploma holders

Span of Experience

3 to 7 years

Salary Range - 40,000/- to 60,000/- p.m