Technical Project Manager

About Servify:

Servify integrates multiple OEM Brands and their sales and service ecosystem through its product lifecycle management platform, to deliver a great after-sales service experience. Started in 2015, India Headquartered Servify has spread its reach in multiple geographies across the globe. Partnering with over 75 brands including top mobile device brands, retailers, distributors, insurers, service providers, and carriers across Asia, North America, Europe and MENA. The Servify platform processes more than 3 million transactions monthly, with 250k+ Platform users spread across retailers, service centers, contact centers, and administration teams worldwide serving millions of consumers.

Key Responsibilities:

1.Manage and lead cross-functional project team to ensure delivery of complex development projects:

• Scope and requirements specifications, Functional specifications
• Business/system analysis
• Resource planning and availability
• Program management of existing programs
• Maintain Project Schedules
• Product/Application SME

2.Provide pre-sales support by working closely with our sales teams to understand and define client’s key business drivers and requirements.

3.Propose product solutions which meet those requirements, ensuring they are technically viable and add value to the overall proposal.

4.Understand and demonstrate solutions/products to clients at the initial Deal stage.

5.Support sales teams throughout the contract lifecycle including at client review meetings and identifying opportunities to upsell into existing accounts.

6.Liaise with clients post sale to develop project documentation including Statement of Work and implementation plans.

7.Driving Project delivery through coordination with the Product and the Engineering Team.

8.Process improvement in terms of adoption of Agile framework in Project Delivery.

9.Closely work with and guiding the Engineering team from a feature/product development standpoint.

10.Status Reporting at an Overall Program Level catering to both Internal and External communication.

11. Involvement in Postproduction Support and coordination with cross Functional teams of Operations, Finance and Analytics.