Our Team provides managed services and proactive and reactive support to our global customers. We use tools, processes, and expertise to integrate and maintain Akamai Performance, Security, and Compute solutions. We solve problems collaboratively, innovate creatively, and strive for continuous improvement for our customers and team.

Become a trusted advisor

As a Technical Project Manager II, youll be a trusted advisor, managing customers end-to-end platform engagement. In a high-impact environment, youll oversee projects, solve problems, and build close relationships with customers. Your focus will be on the North America Financial Services Vertical.

As a Technical Project Manager II, you will be responsible for:

Advocating best practices for customers and teams during product implementation, and relaying customer feedback to Product.
Acting as the primary customer contact and leading the integrated team to achieve successful customer outcomes.
Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
Communicating with internal, external stakeholders and partners to share information and deliverables

Do what you love

To be successful in this role you will:

Have 5 years of relevant experience and a Bachelors degree in Computer Science, or related field
Demonstrate experience in a customer-facing role in the information technology industry
Have experience in successfully managing and delivering technical customer projects
Show understanding of network and web performance technologies including DNS, HTTP, Caching, Load Balancing
Show basic understanding of security technologies including firewalls, DDoS
Be familiar with Scripting, DevOps and Cloud Computing
Demonstrate experience in project management and in managing multiple priorities
Demonstrate ability to build trusting relationships with customers across various levels including Execs

Work in a way that works for you

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

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Technical Project Manager II

Experience & Salary

Skills Required

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Job Description

Do you relish the prospect of working on Industry leading cutting edge products and technology?

Would you like the opportunity to work in a high-impact role responsible for building customer loyalty?

Join our prestigious Professional Services team

Become a trusted advisor

Do what you love

Work in a way that works for you

We power and protect life online, by solving the toughest challenges, together.

Working for you

About us

Join us

More Jobs at Akamai