Job
Description
Requirements Description and Requirements The Technical Program Manager will be responsible for managing and executing various technical projects end to end This role requires ownership of project planning, execution, monitoring, and communication The TPM will work closely with engineering teams, product managers, and stakeholders to ensure successful project delivery, risk mitigation, and continuous improvement, Responsibilities: Develop and maintain technical project plans related to software development, cloud infrastructure, security, compliance, and third-party integrations, Manage project timelines, budgets, and resources, ensuring alignment with business goals, Define and execute KPIs and OKRs in collaboration with engineering managers, Track and manage dependencies across multiple teams (Engineering, Product, Operations, Security, etc ), Monitor project progress, identify potential risks, and implement mitigation strategies, Communicate with internal and external stakeholders, preparing and distributing project updates, Provide technical guidance to project teams, gathering requirements and resolving issues, Troubleshoot technical challenges and document solutions for future reference, Manage vendor relationships, coordinating requirements and communication effectively, Conduct project post-mortems and identify areas for improvement, Collaborate with InfoSec and Audit teams to gather compliance-related information and ensure regulatory adherence, Prepare Statements of Work (SOWs), architecture diagrams, and project documentation, Drive continuous process improvements across engineering and program management functions, Track and measure customer satisfaction metrics (CSAT, NPS) and incorporate feedback into program improvements, Assesses program performance on a regular basis with a focus on leveraging resources, technology, & communication to ensure success Makes recommendations on project prioritization, program adjustments, and overall team alignment, Additional Job Description Minimum Qualifications: Bachelors degree in Computer Science, Engineering, related technical field, or equivalent practical experience, 5+ years of experience in a technical program management or project management role, Solid understanding of program and project management methodologies (Agile, Scrum, Kanban, Waterfall), Strong technical acumen and willingness to learn about APIs, system architecture, and cloud-based platforms, Ability to work, lead, and achieve results in a global environment, Proficiency in project management tools (e-g , JIRA, Notion, Linear, Confluence, MS Project, Asana, Trello), Excellent communication, interpersonal, and stakeholder management skills, Ability to work independently and collaboratively, taking ownership of project deliverables, Experience in driving continuous improvement with a track record of achieving results, Preferred Qualifications Interest in a long-term career in technical program management, Experience with software development lifecycles (SDLC), DevOps practices, and cloud platforms, Exposure to APIs, microservices, and enterprise software solutions, Familiarity with IT, cybersecurity, and compliance environments, Basic proficiency in Google Suite, AWS, Azure, or other cloud platforms, Role Details Industry Type: Technology / IT Services Department: Project & Program Management Employment Type: Full Time, Permanent Role Category: Technical Program Management Key Skills Project planning, software development, cloud infrastructure, program management, security compliance, APIs, risk management, vendor management / negotiation, stakeholder communication, continuous improvement, technical support, auditing, monitoring, KPIs, OKRs, Agile, Scrum, SDLC, EEO Statement TELUS Digital (TD) Experience partners with the worlds most innovative brands, from tech startups to industry leaders in fintech, gaming, healthcare, and more We empower businesses to scale and redefine possibilities with integrated customer experience and cutting-edge digital solutions, Backed by TELUS, our multi-billion-dollar parent company, we offer scalable, multi-language, and multi-shore capabilities Our expertise spans digital transformation, AI-driven consulting, IT lifecycle management, and more delivered with secure infrastructure, value-driven pricing, and exceptional service, AI Data Solutions: Shaping the Future of AI For nearly two decades, Telus Digital AI Data Solutions has been a global leader in providing premium data services for the ever-evolving AI ecosystem From machine learning to computer vision and Generative AI (GenAI), we empower the next generation of AI-powered experiences with high-quality data and human intelligence to test, train and improve AI models, Backed by a community of over one million contributors and proprietary AI-driven tools, we deliver solutions designed to cover the training data needs of every project From custom data collection to advanced data annotation and fine-tuning, our purpose-built tools deliver multimodal data for AI training projects of any complexity from experimental pilots to ambitious large-scale programs Examples include empowering GenAI models with human-aligned datasets and fine-tuning data across 20+ domains and 100+ languages, enabling autonomous driving and advancing extended reality applications with industry-leading data labeling,
