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Netcore Cloud
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Technical Program Manager

Technical Program Manager

Netcore Cloud

5 - 7 years

3 - 13 Lacs

bengaluru karnataka india

Posted:6 hours ago| Platform: Foundit logo

Apply

Skills Required

problem analysis communication skills account management

Work Mode

On-site

Job Type

Full Time

Job Description

Working with usAn opportunity for innovators, problem solvers learners.

Working with us is Innovative, empowering, rewarding fun. Amazing Office,

competitive pay along with excellent benefits package.

What do you contributeYou will lead the implementation of Unbxd products

for various Ecommerce clients located across the globe. You will oversee the

entire project lifecycle including setup, test, launch, and post-launch

activities. This includes managing project schedules, identifying risks and

communicating them to all project stakeholders. This role also involves

cultivating deep strategic relationships with Unbxd clients.

Responsibilities

Main point of contact and relationship manager for the client s e-commerce
optimization, product discovery and Unbxd offerings.
You must manage and drive the technical implementation to a successful
conclusion requiring strong program and project management skills coupled with
a technical background.
Success in the role will be measured by on time, error free delivery, with
high customer satisfaction and brand representation.
Coordinate relevant resources for integration and custom development
projects, account optimization
Transform client feedback into working ideas and test them with clients.
Coordination of Monthly / Quarterly Technical Reviews.
Work with customers on scaling Unbxd solution offerings with the use of the
right Data Analytics.
Help clients in their day to day challenges by delivering innovative and
scalable solutions to their problems and troubleshooting their issues.
Perform implementation reviews, evangelize new product features and ensure
the prompt and proper resolution of technical challenges.
Guarantee the technical aspects of your customer deployments by providing
necessary documentation and technical guidance.
Improve product offerings by providing customer feedback on features to
Product Management and Engineering.

Experience

BE/BTech degree in software engineering or related field
Experience managing customers both large and small and knowing how and why
to manage them differently.
Demonstrate a true passion for customers and Customer Success. Solid
experience in problem analysis and resolution of software problems.
Demonstrate experience in account management and customer success,
preferably for SaaS products.
Strong listening and coordination skills to appreciate customers concerns
and work with the tech team to resolve them successfully.
Should have exemplary written and verbal communication skills to work along
with international customers (US, Europe, etc).
3-6 years experience in a customer-facing role preferably at a SaaS
company.
Data analysis and good data-driven decision-making skills.
Strong project management skills.
Thrive in a multi-tasking environment with a strong ability to adjust
priorities on-the-fly.
Knowledge of technologies - deep in one, conversant in many.

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Netcore Cloud

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Mumbai Maharashtra

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