Technical Program Manager - Internal Projects

Technical Program Manager (TPM)

Key Responsibilities:

Program Management & Execution

• Own end-to-end

  program management

  for all internal technical initiatives from ideation to delivery and retrospectives
• Define program scope, objectives, milestones, and deliverables in collaboration with senior leadership
  
• Create and manage detailed

  program plans, timelines, budgets, and resource allocation

• Identify interdependencies, risks, critical paths, and mitigation strategies across concurrent projects
  
• Drive cross-functional alignment across Product, Engineering, QA, DevOps, and Customer Success
  
• Proactively remove blockers and escalate risks to ensure timely delivery
  
• Track and report

  program health, milestones, KPIs, and financials

  to executive stakeholders

Jira Administration & Optimization:

• Act as the

  primary Jira Administrator and Subject Matter Expert

• Design, configure, and maintain

  Jira workflows, boards, issue types, dashboards, and permissions

• Establish and enforce Jira best practices including naming conventions, labeling, and ticket hygiene
  
• Build advanced

  JQL queries, custom reports, and real-time dashboards

• Train teams on Jira usage and ensure organization-wide adoption
  
• Continuously optimize Jira configurations to improve delivery predictability and reporting accuracy
  
• Integrate Jira with other tools across the SDLC ecosystem
  

Process Improvement & Agile Coaching:

• Champion

  Agile methodologies

  (Scrum, Kanban, hybrid frameworks) across teams
• Facilitate agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives
  
• Identify process gaps and lead

  continuous improvement initiatives

• Develop and maintain

  program governance frameworks, templates, and playbooks

• Define and track metrics such as

  velocity, throughput, cycle time, and delivery predictability

• Coach teams on backlog grooming, estimation, capacity planning, and agile maturity
  

Stakeholder Communication & Reporting:

• Establish structured communication cadences with stakeholders at all levels
  
• Prepare and present

  executive-level program status reports

  highlighting risks, dependencies, and decisions
• Facilitate cross-functional forums for alignment and decision-making
  
• Manage stakeholder expectations through proactive, transparent communication
  
• Maintain program documentation including

  charters, RACI matrices, roadmaps, and decision logs

• Serve as the

  single source of truth

  for program status and timelines

Required Qualifications:

Experience

• 5+ years of experience in

  Technical Program Management

  within software development environments
• 3+ years of hands-on experience in

  Jira administration and optimization

• Proven success delivering

  complex, multi-team technical programs

• Experience managing programs with

  $1M+ budgets

  and long-term timelines (6+ months)
• Experience in

  SaaS, enterprise software, or fast-paced technology environments

Technical Skills

• Expert-level proficiency in

  Atlassian Jira

  (advanced JQL, automation, reporting, dashboards)
• Strong understanding of

  SDLC and Agile frameworks

• Experience with

  Confluence, Bitbucket

  (preferred)
• Working knowledge of

  DevOps practices, CI/CD pipelines, and cloud infrastructure

• Ability to understand technical architecture and communicate effectively with engineering teams
  
• Experience using tools like

  Smartsheet, Monday.com, or Microsoft Project