Technical Program Manager

Role & responsibilities

• Provide strategic oversight and direction for the end-to-end delivery of multiple cross-functional projects and programs under a centralized portfolio.
• Lead, coach, and develop a team of Junior Project Managers, Scrum Masters, and delivery professionals - guiding them on Agile best practices and driving continuous improvement.
• Maintain and evolve a centralized program portfolio management system, providing real-time visibility into timelines, risks, dependencies, resource allocation, scope changes, and delivery performance.
• Drive program-level reviews, executive dashboards, and strategic reporting to IT and business leadership, communicating progress, blockers, and delivery health.
• Support teams in their day-to-day program management activities and closely monitor progress and ensure all project activities are completed on schedule or working with stakeholders to come up with a plan to bring projects on track.
• Enforce Agile and Scrum best practices across teams ensuring consistency in delivery cadence, ceremonies, and sprint reporting (e.g., Jira, Confluence).
• Collaborate closely with engineering, QA, product, and architecture teams to remove impediments and ensure on-time, high-quality delivery across the program portfolio.
• Establish and enforce standardized intake, prioritization, change control, and program reporting processes across all teams.
• Automation and optimization of program management processes and reporting using AI-powered tools and virtual assistants.
• Leveraging natural language processing and machine learning to proactively identify risks, issues, and opportunities for improvement, and provide data-driven recommendations to the teams.
• Implementing AI-powered collaboration and knowledge-sharing platforms to facilitate cross-functional coordination and the dissemination of best practices.
• Encouraging the use of self-service AI-powered support and guidance tools to empower the teams and free up the Manager's time for strategic oversight and mentoring.
• Encouraging use of AI and AI tools-driven enhancements, to drive greater efficiency, predictability, and agility across the program portfolio, while also fostering a culture of continuous improvement and innovation within the organization.
• Serve as the delivery voice in steering committees, leadership reviews, and cross-functional syncs, advocating for the program portfolio.
• Manage and escalate risks, issues, and interdependencies across the program portfolio.
• Collaborate with stakeholders to align project or program scope, roadmap timelines, and resource needs.
• Provide insights through data-driven reports and visualizations to communicate progress, blockers, and delivery health.
• Lead transformation initiatives aimed at scaling agile, improving delivery predictability, and optimizing team throughput.

Preferred candidate profile

• 14+ years of experience in software industry with 5+ years exposure in Project/Program Management, with at least 3 years at the program leadership level.
• Bachelor's degree in relevant fields, such as computer science, engineering and business. MBA will be an added advantage.
• Proven experience overseeing large-scale programs involving Salesforce, ERP integrations, BI/Analytics, Data Warehouse, and Automation platforms.
• Strong knowledge of Agile frameworks (Scrum, Kanban, SAFe) and experience implementing Agile maturity across diverse teams.
• Knowledge of AI/ML tools, frameworks and best practices along with experience leading AI/ML projects or initiatives.
• Experience in managing the lifecycle of AI/ML models in production will be an added advantage.
• Familiarity with AI governance practices.
• Excellent communication, interpersonal, strong stakeholder management, and executive presentation skills.
• Strong problem-solving, decision-making skills and strong negotiation skills.
• Attention to detail and ability to manage multiple projects simultaneously.
• Hands-on Experience with tools like Jira, Confluence, Smartsheet.
• Reporting tools like Power BI, Tableau, Sigma Experience preferred
• PMP, CSM, SAFe, or equivalent certifications preferred