Technical Marketing -Exports (Tier 1 Automotive)

Title

Technical Marketing (Team Member)- Exports

Function /Department

Technical Marketing

Grade/Designation

Asst Manager-Dy Manager

RESPONSIBILITIES:

• Exports Sales Management: Managing end to end exports sales process which starts from RFQ to development of parts to timely delivery of parts to customers.
• Customer coordination: Act as single point of contact for Exports customers, addressing their enquiries, coordinating with different departments/ functions for taking the enquiry forward.
• Backend team collaboration: Work closely with backend/ internal teams such as engineering, NPD, Operations, Quality, logistics for smooth & timely responses to customer.
• Technical Discussions: Developing strong understanding of the technical aspect of Filtration products so that he/she would be actively participating in discussions with customer & with internal teams.
• Documentation & compliance: Ensure all the technical documentations are prepared correctly in compliance with the international regulations.
• Creating an RFQ (Request for quotation)
• Customer mapping
• Should be able to understand NPD & PPAP process.
• Providing Technical/commercial proposals/solutions in line with customer requirement for new products or existing products
• Price finalization and customer negotiations
• Prepare and submit quote as per customer timeline.
• Tracking of various development projects till the completion stage
• To review and address customer grievances in 2-2-2-2 by coordinating the CQC (Customer quality complaint) resolution. Prepare CAPA reports and submit to the customer.
• Competition Analysis Gathering field information of competitors.
• Creating technical awareness among the customers for product in various campaign
• Customer relationship management
• Review of product related field issues
• Exploring new business opportunities with the existing customers
• Introduction of new products and technologies
• Value engineering
• Settling commercial activities like pending payments or transactional issues and recovery and reconciliation
• To review monthly progress of NPD business achievement
• Market Analysis & Reporting: Monitor market trends, provide regular updates to Management on sales performance, order status & customer Feedback. Key parameters to track- Sales, on time delivery in full & PPMs.

KNOWLEDGE:

• Application Engineering, Basic Engine, Filtration Basics
• Diesel engine and its application on equipments
• Product range and technical knowledge of our products.
• Manufacturing and engineering related knowledge.
• Proven experience in export sales, ideally within the filtration, manufacturing, or related industries
• Proficiency of MS office suite, PLM & CRM.

FUNCTIONAL COMPETENCIES/ SKILLS:

• Good understanding of customer requirement and means to fulfill the requirements.
• Cool and calm attitude to maintain a diplomatic relationship with customer even under tremendous pressure.
• Excellent communication skills with the ability to discuss technical topics with both customers and internal technical teams.
• Presentation and costing skills
• Diplomatic and negotiating skill.
• Demonstrates a strong problem-solving attitude and keen attention to detail.
• Excellent organizational skills to manage multiple projects and export orders simultaneously.
• Go getter attitude: Pro-active & self-motivated to drive results.
• Learning attitude: Eagerness to continuously improve knowledge & skills.

EXPERIENCE:

• Experience in handling customers, preferably in technical or industrial products. Experience with export or international customers is an added advantage.
• 7-12 years

Qualification:

BE Mechanical/Automobile