Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description
Genesys is looking for a highly driven Adaptive Planning Technical Lead for Genesys’ Workday Adaptive Planning system. The successful candidate will ensure the smooth operation of Genesys’ Adaptive Planning instances, manage system integrations, and provide technical support to our users.
In this role, you will work with the Planning Product Owner, business analysts, and key stakeholders to analyze current state needs and challenges, identify improvement and automation opportunities, design and implement planning system integrations, and participate in proof-of-concept efforts while enabling new product capabilities (out-of-the-box and custom).
Some details about what you’ll do:
- Manage the configuration and maintenance of Genesys’ Adaptive Planning instances
- Provide troubleshooting and technical support for end-users, addressing issues related to system performance, data accuracy, and application functionality
- Manage integrations between Adaptive Planning and other systems (Workday FINS, HCM) ensuring seamless data flow
- Administer user permissions and access controls ensuring appropriate use that aligns with business roles and IT systems governance
- Monitor system performance and health, implementing necessary enhancements to maintain optimal performance
- Maintain comprehensive documentation of system configurations, processes, and troubleshooting procedures
- Be a subject matter expert and train teammates/business personnel as needed. Create user guides to support effective use of adaptive planning tools and best practices
- Ensure systems comply with SOX/ITGC & SDLC standards in both development and support activities
- Support system testing (QA / SIT / UAT / E2E / Performance).
Requirements:
- 5+ years of experience in Planning (EPM/CPM) implementations such as Workday Adaptive Planning, Oracle EPBCS, Hyperion Planning or Anaplan
- Experience with Adaptive REST APIs, JavaScript. SQL
- Prior experience building/modifying staging tables, custom cloud loaders
- Workday Custom Cloud Data Source (CCDS) experience (building, testing transformation, and deploying).
- Experience with Workday Data Management, Adaptive integrations to/from different source systems (Workday Financials, HCM, etc)
- Clear understanding of Workday concepts related to Levels, Attributes, Dimensions, Sheets and Accounts
- Demonstrated capability to utilize best practices to support Workday Adaptive configurations across different models
- Ability to solve highly complex problems by working with cross-functional teams from IT and business across different regions
- Ability to quickly adapt to changes and manage deadline pressure, ambiguity, and change effectively
- Ability to handle multiple tasks and adapt to changing priorities
- Self-motivated and able to work on critical tasks independently and as a member of a team
- Strong communication and interpersonal skills.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at
reasonable.accommodations@genesys.com
.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
