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Technical Lead - OSS BSS L3 Application Support (Security Lead)

8 - 13 years

13 - 18 Lacs

Chennai

Posted:1 month ago| Platform: Naukri logo

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Skills Required

sql production support java maintenance activities technical analysis tcp switching python c++ c ip networking problem management rca technical support incident management application support linux .net troubleshooting shell scripting ccna itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications * Good exposure to security vulnerabilities Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed. Responsibilities Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. * Good exposure to security vulnerabilities Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Requirements Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications * Good exposure to security vulnerabilities Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed.

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www.prodapt.com/

Software Development

Chennai Tamilnadu

5001-10000 Employees

177 Jobs

    Key People

  • Ganesh Prasad

    CEO

  • Vinayak Sriram

    CFO

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