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Cognizant
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Technical Lead

Technical Lead

Cognizant

8 - 10 years

6 - 8 Lacs

chennai

Posted:2 hours ago| Platform: GlassDoor logo

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Skills Required

analytics model development integration optimization support data design analyze metrics documentation code resolve drive training management communication writing learning

Work Mode

On-site

Job Type

Part Time

Job Description

Job Summary

We are seeking a highly skilled Technical Lead with 8 to 10 years of experience to join our team. The ideal candidate will have expertise in AEP Customer Journey Analytics AEP Adobe Journey Optimiser and AEP RTCDP. This role involves working in a hybrid model with day shifts. The candidate will play a crucial role in driving technical excellence and ensuring the successful implementation of projects.

Responsibilities

Lead the development and implementation of AEP Customer Journey Analytics solutions to enhance customer experiences.
Oversee the integration and optimization of AEP Adobe Journey Optimiser to streamline customer interactions.
Provide technical guidance and support for AEP RTCDP to ensure data-driven decision-making.
Collaborate with cross-functional teams to design and execute customer journey strategies.
Ensure the alignment of technical solutions with business objectives and customer needs.
Monitor and analyze performance metrics to identify areas for improvement and optimization.
Develop and maintain comprehensive documentation for all technical processes and solutions.
Conduct regular code reviews and provide constructive feedback to team members.
Troubleshoot and resolve technical issues in a timely and efficient manner.
Stay updated with the latest industry trends and best practices to drive innovation.
Facilitate knowledge sharing and training sessions for team members and stakeholders.
Work closely with program management to ensure project timelines and deliverables are met.
Support organizational change management initiatives to drive adoption of new technologies.

Qualifications

Possess strong expertise in AEP Customer Journey Analytics AEP Adobe Journey Optimiser and AEP RTCDP.
Demonstrate experience in program management and organizational change management.
Exhibit excellent problem-solving and analytical skills.
Show proficiency in collaborating with cross-functional teams.
Display strong communication and interpersonal skills.
Have a proven track record of leading technical projects to successful completion.
Be adept at staying current with industry trends and emerging technologies.
Demonstrate the ability to work effectively in a hybrid work model.
Exhibit a proactive approach to identifying and addressing technical challenges.
Possess strong documentation and technical writing skills.
Show commitment to continuous learning and professional development.
Have experience in conducting code reviews and providing feedback.
Be capable of managing multiple projects and priorities simultaneously.

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Teaneck New Jersey

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Technical Lead