Technical Lead

Network L2 Tasks

These tasks include --

• Network connectivity troubleshooting (switches, routers, VLANs)
• IP Address Management and conflict resolution
• Wide Area Network (WAN) management, Liaise with ISPs for troubleshooting
• Provisioning and de-provisioning of network links
• Network Configuration management, backup & restore switch / router configurations
• Capacity and bandwidth trend analysis and proactive alerts
• Network Performance optimization and threshold tuning
• Update Network topology after any change
• Coordinate with Hands and Feet team for any physical checks

Server L2 Tasks (Windows + Linux)

These tasks include --

• Disk space issue resolution and remote server troubleshooting
• OS-level diagnostics and patching (Windows/Linux)
• Troubleshoot any server crashes or system errors
• User access and permission management
• Monitoring CPU, memory, and disk health
• Log collection and analysis for incidents
• Virtual server management and scaling
• Support for High availability and disaster recovery configuration
• Configure / maintain print queues on print servers

Coordinate with other teams for cross functional issues

Grafana Admin Tasks

1. User Management: Creating, updating, and deleting user accounts. Assigning roles and permissions to users.

2. Dashboard Management: Creating and managing dashboards, and visualizations.

3. Alerting: Setting up and managing alerts. Ensuring alerts are configured correctly and notifications are sent to the appropriate users.

4. System Monitoring: Monitoring the health and performance of the Grafana instance. Escalate to L2 team of client.

5. Backup and Restore: Performing regular backups of Grafana configurations and data. Restoring data from backups when necessary

6. Documentation: Maintaining documentation for Grafana configurations, dashboards, and processes. Ensuring documentation is up-to-date and accessible to users.