Technical Customer Support Engineer

Role Overview: As a Technical Customer Support Engineer based in Khopat, Thane (400601), you will play a vital role in delivering exceptional customer service, addressing inquiries, and enhancing overall customer experience. Your primary responsibilities include acting as the main point of contact for customers, handling inquiries and complaints, and ensuring effective resolution and escalation of issues when necessary. It will also be essential to stay updated on company products, services, and industry trends to identify opportunities for improving the customer experience. Key Responsibilities: - Provide technical support for product setup, troubleshooting, order processing, and returns. - Maintain accurate customer records in the database and conduct post-purchase follow-ups to ensure customer satisfaction. - Generate reports on customer feedback. - Collaborate with the team, participate in meetings, and contribute to improvement initiatives. Qualifications Required: - Diploma or degree in the Electrical/Electronics field. - 0-1 years of experience in customer service or a related area. - Strong communication, problem-solving, and multitasking skills. - Proficiency in customer service software and Microsoft Office tools. - Customer-centric mindset, organizational skills, and ability to work effectively in a team environment. Additional Details: Preferred qualifications include prior experience in industry-related customer service, knowledge of ticketing systems, and bilingual abilities. The company offers a competitive salary, performance incentives, health insurance, paid time off, and professional development opportunities. If you are passionate about ensuring customer satisfaction and seek a supportive work environment for professional growth, we encourage you to apply for this full-time, permanent position as a Technical Customer Support Engineer.,