Technical Customer Support Engineer

As a Technical Customer Support Engineer at Crunch.io, you will play a pivotal role in providing exceptional customer support, conducting product testing, assisting the sales team, and managing professional services projects. Your responsibilities will involve resolving complex technical issues affecting product performance, testing new features, preparing datasets for demonstrations, and executing specific projects for customers. To excel in this role, you will need to develop a deep understanding of the application, communicate effectively with customers via email and web calls, maintain strong relationships with customers, and handle user questions and reported problems efficiently. Additionally, you will be responsible for prioritizing customer cases, troubleshooting and debugging issues, escalating relevant support issues to product management, and contributing to the knowledge base by keeping documentation up-to-date. The ideal candidate for this position is someone with experience in data processing for market research surveys, a background in market research operations, and proficiency in a statistical programming language. You should possess excellent problem-solving skills, strong communication abilities, exceptional organizational skills, and the flexibility to multitask and handle a high volume workload. Attention to detail and a proactive approach to finding solutions are essential qualities for success in this role. Crunch.io is a remote company that values hiring the best talent regardless of geographical location. This position may require flexibility in time zone coverage, potentially encompassing support for US and European time zones. Working remotely demands high motivation, productivity, and contributes to fostering a healthy work-life balance. As a startup with a fast-paced culture and backed by a public company, employees at Crunch.io enjoy excellent benefits and growth opportunities.,