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Swastik Stepstone Careers
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Technical / Customer Support - 5LPA

Technical / Customer Support - 5LPA

Swastik Stepstone Careers

0 - 3 years

1 - 4 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

chat support communication skills customer support spoken english international bpo inbound process email support optus ticketing healthcare bpo voice process us process upselling online media digital media rotational shifts collections social media logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Hiring for Voice and Chat Support

To schedule an interview

Call - HR Sonu

Number: 9035233889/9880650983

Whatsap for Quick Response

Shifts: US (Rotational)

Mode of Transport: Cabs Provided (Both ways)

Note: There is a boundary limit for cab

Qualification Required: 10+2 / Graduation / P.Grad

Experience Required:

Minimum 6months of Voice / Non Voice Exp Required

Sal:

for Chat : up to 26,000 + Incentives

for Voice : up to 50000 + Incentives

Location: ITPL, Whitefield

Rounds of Interview:

HR

OPS

Roles and Responsibilities

Handle customer queries via chat, email, or phone calls in a professional and courteous manner.
Provide accurate and timely resolutions to customers' issues while maintaining high levels of product knowledge.
Collaborate with internal teams to resolve complex issues that require escalation.
Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Maintain confidentiality of proprietary information and adhere to company policies.

Desired Candidate Profile

6months - 1 year of experience in BPO/Call Centre environment with exposure to International Voice or Chat Process (US/UK).
Strong communication skills with excellent verbal fluency in English language.
Ability to work on rotational shifts including night shifts (US shift) with flexibility for weekend off.
Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.

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