Technical Content Writer

Key Responsibilities:

•Create Error and Success Messages that are user-friendly, concise, and aligned with the platform’s tone.

•Draft informational tooltips (“i” symbol content) for all features to guide users intuitively.

•Write onboarding form content to ensure smooth user registration and setup.

•Develop step-by-step tutorials for each module of the platform (written & visual).

•Script and collaborate with the design/video team to produce tutorial videos for all modules.

•Draft and maintain Terms & Conditions and Privacy Policy in compliance with applicable laws and SaaS industry standards.

•Prepare content for customer agreements and other legal or operational documents related to the platform.

•Create technical blogs and news articles related to security, SaaS, and cybersecurity.

•Draft technical press releases highlighting platform updates, product launches, and company milestones.

•Curate content for technical presentations for internal, client, and conference use.

•Write email templates and all other communication templates for user engagement, onboarding, notifications, and marketing.

•Create and maintain product documentation using platforms like Mintlify, ReadMe, GitBook, or similar.

•Collaborate with product managers, designers, developers, and marketing teams to ensure content accuracy and usability.

•Ensure all content follows brand guidelines, is consistent, and enhances the overall user experience.

Requirements:

•Minimum 1 year of proven experience as a technical/content writer for SaaS products, web applications, or software platforms.

•Strong understanding of UX writing principles and ability to write for different user journey stages.

•Experience in drafting legal & policy documents (T&C, privacy policy, user agreements).

•Proven ability to create email and other communication templates that align with brand tone and enhance user engagement.

•Ability to convert complex technical concepts into clear, concise, and user-friendly content.

•Proficiency in creating scripts for tutorial and explainer videos.

•Proven ability to write technical blogs, press releases, and presentations for a tech-focused audience.

•Hands-on experience with documentation tools like Mintlify, ReadMe, GitBook or equivalent.

•Basic understanding of software workflows & SaaS industry terminology.

•Excellent command over English language (written and verbal).

•Strong collaboration skills to work closely with product, design, marketing, and legal teams.

What We Offer:

● Competitive salary and benefits package.

● Opportunities for professional growth and advancement.

● Exposure to cutting-edge technologies and projects.

● A collaborative and supportive work environment.

How to Apply:

St. Fox is an Equal Opportunity Employer. We celebrate diversity and arecommitted to creating an inclusive environment for all employees.