TECHNICAL CONSULTANT - SERVICENOW ITSM/ITIL

Job Description

Role: ServiceNow Architect/Consultant Experience: 10 to 16 years Location: Gurgaon Notice Period: Immediate to 60 days Responsible for the architecture and drive implementation/integration of the ServiceNow product and Integration with other systems. Responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within the enterprise. Also responsible for ensuring that the solution delivered to business units are engineered in accordance with corporate architecture and infrastructure standards. ServiceNow implementation knowledge is strongly preferred. Competencies/Skill-Sets required: Experience in implementing SaaS and PaaS solutions, with specific Cloud implementation knowledge in architecting solutions for ServiceNow or similar ITIL implementations Working knowledge of all ServiceNow/ITIL modules Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment. Proven success on projects with large-scale deployments; understanding of application life-cycle management. Experience in emerging Cloud technologies and vendor landscape with ability to balance cost against benefits. Ability to develop high level design documents addressing the business, infrastructure, security, support and operational needs of a solution. Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware and database/storage) Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory, networking and database administration Working knowledge of configuration management tools, methods and processes Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner. Strong leadership skills with the ability to lead assignments/teams and mentor others. Provide excellent customer service, leadership, communication, problem solving and decision making skills. Demonstrate strong prioritization, time management and organizational skills.